Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$145K - $240K *

Deliver innovative data solutions by leading engineering teams to develop scalable data products. Drive strategic planning and ensure high-quality data delivery that meets complex business needs and s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$165K - $190K *

Accelerate product innovation by leading strategy and execution for residential offerings. Drive team performance, align stakeholders, and enhance customer experiences through data-driven insights and...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Transform the commercial landscape by leading digital product strategy, integrating AI, data, and technology to enhance customer engagement and drive measurable outcomes across Sales and Marketing fun...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$147K - $221K *

Lead the charge in developing and executing go-to-market strategies for innovative products, driving full-funnel demand generation and inbound pipeline growth through cross-functional collaboration an...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $110K *

Champion exceptional client experiences by leading a dynamic team dedicated to successful software delivery and implementation. Drive performance through mentoring, resource management, and collaborat...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$104K - $110K *

Join us to oversee a dynamic team driving client satisfaction through efficient software implementations. You'll lead hiring, manage performance, and ensure optimal utilization while consulting on pro...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$185K - $210K *

Engage with clients to drive retention and growth strategies, fostering deep relationships and collaboration across teams. Leverage market insights to enhance product offerings and ensure client succe...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$122K - $184K *

Lead the charge in managing mid to large Workday deployments, resolving complex issues, and enhancing methodologies. Guide teams through multiple projects while ensuring client satisfaction and adhere...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$116K - $207K *

Lead and manage mid to large Workday deployments, resolving complex issues while enhancing methodologies. Guide teams, ensure project success, and support executive expectations through effective comm...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$122K - $184K *

Lead the charge in managing mid to large Workday deployments, resolving complex issues, and enhancing methodologies. Guide teams, ensure project success, and support executive expectations while deliv...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$122K - $184K *

Partner with us to lead mid to large Workday deployments, resolve complex issues, and enhance methodologies. Guide teams, manage multiple projects, and ensure client satisfaction while driving best pr...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$122K - $184K *

Join us to lead and manage mid to large Workday deployments, resolving complex issues while enhancing methodologies. Guide teams, ensure project success, and support executive expectations in a dynami...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$175K - $210K *

Pioneer the future of autonomous vehicles by leading the Product Engineering group, driving innovation in AI model development, and ensuring high-quality delivery across multiple teams and projects...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$264K - $366K *

Develop and lead a global growth strategy for an AI assistant, driving user acquisition and engagement. Collaborate with cross-functional teams to enhance product-led growth and optimize marketing eff...

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Champion operational excellence in AI server repair, leading strategic initiatives, driving continuous improvement, and ensuring compliance while managing P&L and fostering cross-functional collaborat...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$154K - $247K *

Unlock potential by driving revenue growth for Enterprise customers through strategic relationship management and effective sales strategies. Leverage your expertise to exceed targets and enhance cust...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Lead revenue growth for Enterprise customers by managing sales pipelines, building relationships, and exceeding targets. Utilize strong communication skills to address customer needs and drive long-te...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging strong sales skills to exceed targets and build lasting relationships with decision-makers, while ensuring alignment with customer...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Join a team that's driving revenue growth for Enterprise customers by leveraging strong sales skills and building trusted relationships. You'll manage a pipeline of deals and exceed sales targets whil...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging your sales expertise to exceed targets and build lasting relationships with decision-makers. Collaborate with a dynamic team to ach...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by leading client teams to drive retention and growth. Collaborate cross-functionally to shape strategic market positioning and nurture executive relationships, all while cultivating...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$230K *

Elevate your career by leading our SMB sales function. Start hands-on, then build and develop a high-performing team. Collaborate with leaders, drive revenue, and create scalable systems in a fast-pac...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$108K - $195K *

Unlock new business opportunities by driving sales of innovative BI software solutions. Engage with key decision-makers, tailor solutions to their data needs, and lead the sales process from prospecti...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$191K - $258K *

Drive your career forward by leading Identity and Access Management initiatives, shaping IAM strategy, and managing a team of 96 professionals to enhance cybersecurity and compliance within a Zero Tru...

Reposted today

  •   8 - 10 years exp.  •   Transportation

$191K - $258K *

Transform identity security by leading a 96-member team to establish IAM strategy, governance, and compliance within a Zero Trust framework, ensuring robust identity controls and risk management acros...

Reposted today

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.