Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Elevate your career by leading global procurement strategy for agencies and media. Define commercial structures, optimize media investments, and build relationships across marketing to drive value cre...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$85K - $90K *

Lead the charge in driving sales growth for group travel and incentives, fostering strategic relationships, and enhancing client satisfaction through innovative solutions and effective contract manage...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Unlock your potential by driving sales in the Audio Visual sector. Build client relationships, identify opportunities, and execute strategic sales plans to expand the customer base and meet ambitious...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Drive sales growth by cultivating client relationships and expanding the customer base for Audio Visual systems. Utilize a consultative approach to meet client needs and achieve sales targets through...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Drive success by generating sales for Audio Visual systems through client relationship management and strategic prospecting, ensuring a seamless transition from sale to installation while meeting aggr...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Lead the charge in generating sales for Audio Visual systems by cultivating client relationships and expanding the customer base. Utilize a consultative approach to meet client needs and achieve sales...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Unlock new business opportunities by developing client relationships and driving sales for Audio Visual systems. Utilize a consultative approach to meet customer needs and exceed sales quotas in a dyn...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$156K - $202K *

Elevate patient experiences by leading strategic initiatives in governance, intelligence, and hospitality excellence. Drive performance improvement and operational consistency across healthcare servic...

4 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Elevate your career by leading comprehensive marketing and communications strategies that drive revenue, enhance brand visibility, and foster community engagement while managing a dynamic team and exe...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Contribute to strategic insights and analytics addressing consumer dynamics, driving brand growth through integrated approaches and cross-functional collaboration while enhancing data-driven decision...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$135K - $160K *

Engage with executive buyers to drive new business in retail, leveraging AI solutions. Build trusted relationships, manage complex sales processes, and ensure smooth transitions to post-sale teams whi...

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Today

  •   11 - 15 years exp.  •   Enterprise Technology

$163K - $224K *

Join a team that's redefining People Operations by leading global service delivery, enhancing employee experiences, and driving operational excellence across Talent Acquisition and People processes fo...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in shaping customer insights and advocacy strategies, integrating brand perception and customer feedback to drive impactful business decisions and enhance customer experiences across a...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Elevate customer understanding by leading insights and advocacy strategies. Drive actionable recommendations that enhance brand perception and customer satisfaction, while fostering cross-functional c...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform colleague engagement by leading strategic internal communications initiatives that enhance understanding of HR programs and drive action across the organization. Collaborate with senior lead...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in enterprise transformation by owning end-to-end execution across ERP, CRM, and project management platforms, ensuring alignment and accountability across multiple initiatives for suc...

4 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$109K - $133K *

Build and oversee a customer support function from the ground up, defining strategy, processes, and metrics to ensure a scalable and excellent customer experience while managing day-to-day operations...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $91K *

Elevate employee experience by leading initiatives that enhance staff engagement, streamline processes, and foster a people-first culture. Collaborate with leadership to implement effective workflows...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Lead and develop a high-performing team of Technical Program Managers, overseeing technology delivery across multiple business initiatives while establishing best practices and governance for successf...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$135K - $160K *

Innovate premium client experiences by leading high-stakes events that engage C-suite executives. Drive strategic partnerships and measurable outcomes through exceptional hospitality and immersive pro...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by originating and managing commercial mortgage and equity investments across Southern California and Las Vegas. Collaborate with a dynamic team to evaluate opportunities and drive st...

Newport Beach, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$276K - $429K *

Shape the future of AI-driven customer experiences by leading engineering strategy and execution for enterprise-grade applications. Collaborate across teams to innovate and deliver user-centric soluti...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.