Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$110K - $130K *

Lead the charge in enhancing customer lifecycle strategies and membership programs, driving growth and retention through data-driven initiatives across multiple locations. Collaborate with cross-funct...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$141K - $208K *

Empower your career by leading the operational excellence of our US and Canada fulfillment network. Drive performance, develop talent, and implement strategic improvements across multiple sites to ach...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$141K - $208K *

Drive the future of domestic fulfillment by leading operational excellence across multiple sites. This hands-on role focuses on performance, people development, and strategic collaboration to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $250K *

Drive the future of cybersecurity assurance by leading a team focused on risk management, security architecture, and compliance. Shape strategies and metrics to enhance security outcomes while collabo...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $150K *

Champion innovative marketing strategies to enhance proposals and presentations, collaborating with senior management to drive success in the San Diego and Los Angeles regions while managing multiple...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Drive high-value B2B paid media strategies and growth across multiple channels while leading a team of media professionals, ensuring client success and operational excellence in performance marketing...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $190K *

Transform the workplace by partnering with leaders to build extraordinary teams, ensuring every employee has the best manager. Drive performance, clarity, and growth through evidence-based coaching an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $155K *

Champion innovation and operational excellence in our Room Control product line, driving growth and collaboration across building automation systems. Lead cross-functional teams to deliver cutting-edg...

Surrey, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $180K *

Empower clients by translating complex needs into tailored solutions, overseeing the full implementation arc from sales to deployment. Collaborate with teams to ensure seamless integration of innovati...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$210K - $280K *

Drive end-to-end Global Sales & Customer Success Operations, enhancing ARR growth through strategic leadership, data-driven insights, and team development across diverse business segments and channels...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $220K *

Champion data excellence by leading the enterprise data quality framework and observability practices. Drive accountability and collaboration across teams to ensure data integrity for analytics and AI...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$160K - $180K *

Elevate demand generation by leading integrated campaigns that drive pipeline growth. Collaborate with sales and marketing to optimize strategies, leverage technology, and develop a high-performing te...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $150K *

Champion integrated marketing by driving innovative campaigns and strategies across health and technology sectors. Lead social, influencer, and creative teams to deliver impactful solutions while nurt...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Join a team that's driving innovative integrated marketing strategies across health and technology sectors, managing client relationships, and leading multi-channel campaigns. Take charge of program e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$207K - $310K *

Lead the charge in integrating change management and user experience to enhance technology adoption. Drive strategy, governance, and stakeholder engagement, ensuring seamless transitions and intuitive...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$88K - $129K *

Lead the charge in shaping effective internal communications strategies that align with company goals. You'll engage and inform teams during periods of change while fostering a culture of transparency...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in crafting innovative marketing strategies that elevate product positioning and drive growth. Collaborate across teams to develop compelling messaging and execute impactful go-to-mark...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Unlock potential by leading a dynamic team to create and implement impactful product marketing strategies that drive growth, enhance brand visibility, and align with market trends while ensuring cross...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Join a team that's shaping marketing strategies and product messaging, driving growth through market analysis and cross-functional collaboration. Lead a talented group to effectively position product...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Shape the future of product marketing by leading strategy, development, and execution of cohesive marketing plans. Collaborate with cross-functional teams to drive demand and growth through innovative...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Unlock potential by leading product marketing strategies that position our platform for growth. Collaborate with cross-functional teams to define go-to-market plans, mentor talent, and drive demand ge...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Join a team that's redefining product marketing strategies to elevate brand presence and drive growth. Lead cross-functional collaborations, develop impactful messaging, and manage a talented team to...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Join a team that drives impactful product marketing strategies, collaborating across leadership and functions to enhance product positioning and demand generation. Lead a talented marketing team to tr...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Launch innovative marketing strategies that drive product growth, enhance customer engagement, and shape competitive positioning. Collaborate cross-functionally to lead a high-performing team while an...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Partner with us to lead product marketing strategies that drive growth and demand for our platform. Collaborate with cross-functional teams and leverage insights to shape effective messaging and posit...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.