Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$140K - $170K *

Transform community engagement through strategic leadership, operational excellence, and cross-functional collaboration. Drive scalable health initiatives, enhance partnerships, and ensure measurable...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$150K - $258K *

Champion the transformation of content management and CRM capabilities, leading a high-performing team to enhance digital asset governance and optimize content discoverability for global engagement ac...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $210K *

Manage strategic technology initiatives, driving complex programs from planning to implementation. Collaborate with stakeholders to ensure consistent delivery across teams, while leading a team of Pro...

1 week ago

  •   11 - 15 years exp.  •   Media

$150K - $159K *

Lead the charge in transforming audience intelligence through innovative product strategies, enhancing consumer insights and data-driven solutions for brands and partners while ensuring privacy and co...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $192K *

Join a team that's redefining commercial data and analytics strategies, driving cloud modernization, and enhancing operational excellence to support business growth and innovation across multiple ther...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Shape the future of marketing by developing strategic plans, managing budgets, and driving impactful campaigns that align with corporate objectives. Collaborate with teams to enhance brand identity an...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $258K *

Contribute to transformative enterprise strategies by leading integrated delivery and program management efforts. Drive cross-functional collaboration, ensuring effective execution of complex projects...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Lead the charge in transforming enterprise strategy into actionable execution. Drive integrated delivery and program management for a complex, AI-enabled contracting capability, ensuring alignment acr...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Unlock potential by leading enterprise program management for a transformative initiative. Drive integrated delivery, manage complex dependencies, and ensure alignment across workstreams to enhance op...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$162K - $220K *

Transform partner relationships by leading strategy and execution for top-tier accounts. Drive growth and retention through cross-functional collaboration and data-driven insights, while mentoring a h...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $160K *

Champion client success by leading a team of digital media experts, crafting innovative strategies, and ensuring flawless execution of campaigns while driving impactful results and fostering strong cl...

Yesterday

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Seeking a strategic leader to drive client growth and oversee portfolio management across B2B sectors. This role involves fostering executive relationships, developing innovative media strategies, and...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Empower client growth as a strategic advisor, managing senior relationships across diverse B2B sectors. Drive innovation, optimize media strategies, and develop talent while ensuring operational excel...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Unlock potential by leading strategic initiatives across diverse B2B portfolios. Drive client growth through innovative media planning, executive relationship management, and talent development, ensur...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$88K - $129K *

Drive impactful internal communications that engage and align teams through change. Lead strategy and execution, ensuring clarity and connection across all channels while leveraging AI to enhance huma...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Strategize internal communications to enhance employee engagement and alignment. Lead corporate messaging through change, ensuring clarity and connection across all levels. Utilize AI to refine conten...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Transform internal communications by leading strategy and execution, ensuring clarity and engagement across teams during change. Leverage AI to enhance messaging while maintaining a human touch, foste...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Join a dynamic team as you lead internal and corporate communications, crafting clear, engaging messages that align with company goals. Drive change management and enhance employee engagement through...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Lead the charge in shaping internal communications that engage and align teams. Drive strategy and execution for corporate messaging, ensuring clarity during change. Utilize AI to enhance communicatio...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$132K - $207K *

Engage with North American lenders to drive impactful solutions in consumer lending. Collaborate on client opportunities, articulate value, and lead strategic initiatives to enhance FICO Scores adopti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of enterprise healthcare by leading a team of Engagement Managers. Drive project success, enhance client relationships, and optimize delivery processes while fostering a high-performi...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Champion integrated marketing strategies to drive growth through innovative demand generation and account-based marketing. Lead a dynamic team, optimize multi-channel campaigns, and enhance stakeholde...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$105K - $135K *

Lead the charge in shaping impactful narratives for top tech clients, driving integrated media strategies and fostering cross-functional collaboration to elevate brand visibility and engagement in a r...

3 days ago

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Shape the future of technology communications by leading integrated media strategies, advising C-suite executives, and crafting compelling narratives that resonate across diverse audiences in the tech...

3 days ago

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Lead strategic media initiatives and client partnerships in the tech sector. Drive impactful narratives, counsel executives, and collaborate across teams to shape the future of technology through inno...

3 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.