Director, Community Strategy & Operations

How This Role Makes a Difference

The Director, Community Strategy & Operations is a senior strategic and operational leader within Community Engagement, responsible for turning community engagement strategy into scalable operating plans, execution systems, and measurable outcomes. This role sits at the intersection of public health strategy, field operations, partnerships, analytics, and cross-functional execution.

This person will help shape how Care Access builds trusted community partnerships, scales community-based health screening and clinical research education programs, improves participant access, and strengthens the operating system that supports Community Engagement across geographies. The Director will serve as a central integrator across Community Engagement, Study Operations, Logistics, Quality, Technology, Finance, People Operations, and other partner teams to ensure priorities are clear, decisions move, risks are surfaced, and execution is disciplined.

A strong candidate will be a high-caliber operator with structured problem-solving ability, and experience leading complex work in matrixed environments. A candidate with top-tier consulting experience and public health or healthcare delivery experience would be especially well suited.

How You'll Make An Impact

• Own the design, implementation, and evolution of Community Engagement operating systems and execution frameworks, goals, and milestones; support annual and quarterly planning, resource allocation, budget inputs, and portfolio and strategy prioritization.
• Lead cross-functional integration across Community Engagement and partner functions, aligning priorities, owners, timelines, risks, decisions, and handoffs across departments so key initiatives move forward without gaps.
• Strengthen community partnership strategy and field enablement by supporting national and regional partnership models, partner prioritization, field playbooks, event-readiness tools, escalation pathways, and scalable community activation practices.
• Lead development and execution of scalable governance and performance-management systems for priority workstreams. Establish and monitor performance targets for strategic Community Engagement initiatives and recommend corrective actions to improve outcomes.
• Design and improve operating processes, playbooks, roles-and-responsibilities models, workflows, implementation plans, and change-management materials that improve Community Engagement scalability, quality, participant experience, and execution discipline.
• Other Responsibilities:
  • Prepare content for leadership meetings, business reviews, decision forums, operating reviews, and strategic planning sessions.
  • Support cross-functional program design, relaunch efforts, market expansion, staffing models, partner activation models, and technology adoption tied to Community Engagement priorities.
  • Facilitate recurring operating reviews and track decisions, risks, dependencies, and action items to completion across departments.
  • Translate performance data, qualitative field feedback, and stakeholder input into recommendations and practical action plans.
  • Partner with analytics and reporting teams to improve visibility into partnership pipeline, event execution, participant experience, screening outcomes, staffing, quality, and team performance.
  • Identify process breakdowns, recurring risks, and operational bottlenecks; lead improvement efforts to address root causes.
  • Contribute to system, workflow, and change-management efforts that improve clarity, accountability, communication, and execution.

The Expertise Required

• Strong strategic planning, PMO, business operations, or management consulting experience in complex, matrixed environments.
• Ability to act as a central integrator across functions, ensuring alignment, follow-through, and clear decision-making on shared priorities.
• Strong public health, healthcare, clinical research, community health, health equity, or field-based program judgment.
• Experience preparing executive presentations, briefing materials, operating reviews, business cases, and decision support for senior leaders.
• Strong stakeholder management skills across executive leaders, operations teams, community-facing teams, external partners, and enabling functions.
• Demonstrated experience with process mapping, playbook development, governance cadences, escalation routines, and accountability structures that improve execution.
• Strong analytical skills, including KPI design, dashboard interpretation, funnel analysis, and translation of findings into practical action plans.
• Comfort coordinating multiple workstreams simultaneously, including budgets, timelines, staffing, resourcing, risks, decisions, and dependencies.
• Ability to build scalable operating systems, including workflows, templates, role clarity, reporting cadences, and performance-management routines.
• Ability to lead through influence, not just authority, in fast-moving environments where roles, workflows, and priorities may need to be clarified or redesigned.
• Fluency with Microsoft Suite, Business Intelligence platforms such as Power BI or Tableau, and project/reporting platforms such as MS Project, Smartsheet, ClickUp, Monday.com, Asana, or similar tools required. Comfort building agentic AI workflows.

Certifications/Licenses, Education, and Experience

• Minimum Education:
  • Preferred: MBA, MPH, MHA, or related advanced degree; PMP or similar certification; and experience with partnership development, change management, process design, market expansion, health equity initiatives, community-based programs, or multi-country clinical research environments.
• Minimum Experience:
  • 8+ years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, public health, clinical research operations, or related leadership roles; and success leading complex cross-functional initiatives with measurable operational outcomes.
• Licenses:
  • Valid passport and ability to travel

How We Work Together

• Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
• Travel: This role requires up to 30% international travel requirements, further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives.
• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $140,000 - $170,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match