Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$120K - $170K *

Join a team that's redefining customer engagement by building lasting relationships. Lead initiatives to enhance customer experiences, streamline operations, and implement AI-driven solutions to suppo...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$118K - $144K *

Unlock potential by driving lifecycle marketing strategies that enhance customer engagement and retention. Collaborate cross-functionally to create personalized experiences that foster meaningful rela...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Shape the future of customer care training by leading onboarding and curriculum development. Drive agent proficiency through innovative training methods and collaboration with key stakeholders, ensuri...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in managing a complex, customer-focused team, driving performance and improving customer loyalty. Oversee operations, financials, and cross-functional processes while representing the...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Join a team that drives strategic AMER Field Marketing initiatives, managing a skilled team to enhance pipeline growth. Lead data-driven marketing efforts across North America, LATAM, and the Public S...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Information Technology

$178K - $285K *

Engage with community banks and credit unions to drive sales growth, enhance client retention, and shape long-term payment strategies. Serve as a trusted advisor, leveraging expertise in contract nego...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$152K - $197K *

Join a team that's driving innovation in community banking. As a strategic leader, you'll enhance client relationships, shape payment strategies, and deliver measurable growth across the Mid South reg...

Illinois, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$152K - $244K *

Shape strategic client relationships and drive sales growth across community banks and credit unions. Leverage expertise in payments to deliver innovative solutions and exceed ambitious quotas while f...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K - $210K *

Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$122K - $145K *

Champion a cohesive content strategy that elevates our health platform's narrative, leading a team to create impactful messaging across channels while collaborating closely with product marketing and...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$122K - $145K *

Champion a dynamic content strategy that elevates brand visibility and aligns messaging across channels. Lead a team to create impactful narratives, ensuring consistency and clarity in communications...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $180K *

Transform product strategy into market-ready offerings, ensuring clarity, value, and delivery standards. Collaborate cross-functionally to enhance client and member experiences while managing pricing...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $230K *

Lead and elevate program delivery for a complex, multi-disciplinary initiative. Drive strategic orchestration, foster team growth, and ensure compliance while optimizing outcomes through innovative pr...

1 week ago

  •   11 - 15 years exp.  •   Media

$110K - $130K *

Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$140K - $170K *

Reimagine client partnerships by leading strategic, multi-channel initiatives that drive measurable outcomes. Cultivate executive relationships, optimize performance, and champion data-driven decision...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$143K - $251K *

Drive exceptional customer experiences by leading a global Product Support team, ensuring operational excellence and continuous improvement in a fast-paced SaaS environment focused on customer value a...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive the future of product marketing by leading a high-performing team, leveraging market insights to shape strategies that enhance product adoption, pipeline growth, and commercial success across di...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $135K *

Unlock new business opportunities by leveraging your established CRE network. Drive partnerships and accelerate deal cycles across key U.S. markets while collaborating with internal teams to refine sa...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$190K - $275K *

Shape the future of talent acquisition by leading a dynamic team to attract, assess, and hire top talent. Drive strategic initiatives, enhance candidate experience, and build scalable processes that a...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $275K *

Lead the charge in shaping a robust talent acquisition strategy that attracts top-tier candidates, enhances the hiring process, and fosters a positive candidate experience while aligning with our orga...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Elevate business growth by driving strategic sales initiatives across key sectors. Leverage your network to build relationships and develop tailored solutions, while collaborating with partners to enh...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$147K - $188K *

Elevate your career by leading media engagement strategies for a global tech client. Drive impactful storytelling, build influential media relationships, and mentor high-performing teams while navigat...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$227K - $284K *

Join a dynamic team as a strategic advisor, shaping people strategies that drive organizational effectiveness and growth. Collaborate with senior leaders to enhance talent management, workforce planni...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.