Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$150K - $180K *

Pioneer IT and business enablement through strategic leadership and hands-on execution. Drive application strategy, data governance, and vendor management while ensuring alignment with clinical-stage...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the SAP Center of Excellence, driving architectural strategy and functional governance across core SAP modules. Manage a team to enhance efficiency and oversee delivery of transformative digital...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$210K - $230K *

Lead and shape customer success strategies that drive retention, expansion, and AI adoption, partnering with cross-functional teams to enhance customer experiences across diverse segments from enterpr...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$114K - $190K *

Unlock efficient quality management by leading a global team driving customer satisfaction and compliance through effective complaint handling, post-market surveillance, and continuous improvement ini...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$166K - $248K *

Accelerate progress at our organization by designing and optimizing end-to-end GTM workflows. Collaborate across functions to ensure effective processes enable success throughout the customer lifecycl...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Business Services

$155K - $233K *

Partner with us to redefine GTM strategies, optimizing processes and systems across Marketing, Sales, and Customer Success. Lead cross-functional initiatives while strengthening organizational capabil...

Today

  •   8 - 10 years exp.  •   Business Services

$186K - $280K *

Transform GTM processes by designing and optimizing workflows. Collaborate across departments, ensuring systems are aligned for seller and customer success throughout the entire lifecycle while buildi...

Today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead and develop a high-performing onboarding strategy, ensuring partners achieve success through streamlined processes and technical support. Collaborate cross-functionally to enhance the onboarding...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $145K *

Join a dynamic team to enhance customer experience, lead a dedicated team, and innovate strategies for engagement and operational excellence in a fast-paced, growing environment...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $145K *

Champion customer experience by leading a dynamic team to enhance engagement and optimize operational efficiency. Drive strategy and ensure service excellence across all interaction points, fostering...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$187K - $270K *

Lead growth strategies for Oral Health by integrating customer insights into cohesive plans. Collaborate with cross-functional teams to optimize both digital and physical retail experiences, maximizin...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$88K - $129K *

Lead the charge in nurturing client relationships while overseeing comprehensive account management processes. Balance strategic oversight with hands-on project execution in a dynamic environment, fos...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Grow your career with a dynamic team where you'll oversee account management, nurture client relationships, and drive strategic initiatives. Leverage your expertise to balance client needs and agency...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $129K *

Optimize client relationships by overseeing account management processes, driving strategic projects, and fostering collaboration across teams. Lead, mentor, and ensure effective communication to deli...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $129K *

Partner with us to drive innovative strategies in account management, enhancing client relationships and delivering exceptional solutions in the Life Sciences sector. Leverage your expertise in a dyna...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $129K *

Shape the future of client partnerships by driving strategic account initiatives, nurturing relationships, and leading a dedicated team in delivering innovative solutions across the Life Sciences sect...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Grow your career with strategic leadership as you drive competitive capture management processes, ensuring successful outcomes in high-value pursuits and fostering relationships within government agen...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$165K - $190K *

Drive the optimization and expansion of data infrastructure, leading a high-performing engineering team to develop scalable data solutions that support data-driven initiatives and enhance business int...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$88K - $105K *

Optimize brand growth by leading strategic marketing initiatives and executing multi-channel campaigns. Be the primary contact for assigned brands, ensuring alignment with business goals, maximizing e...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Join a team that's focused on delivering exceptional client value while fostering strong relationships and a collaborative culture. Lead dynamic teams in managing key strategic projects, ensuring succ...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$261K - $485K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $216K *

Champion strong site partnerships by enhancing clinical engagement strategies, fostering relationships with key sites, and driving operational excellence across the U.S. R&D landscape to ensure timely...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Innovate with us to shape strategic growth initiatives, drive commercial planning, and enhance cross-functional collaboration, leveraging market insights and analytical expertise for impactful decisio...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$288K - $360K *

Join a team that's redefining product innovation by leading the charge in a high-impact role. Spearhead the development of groundbreaking products from ideation to market, partnering closely with exec...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$288K - $360K *

Drive the vision for a pioneering product venture, transforming concepts into viable market solutions by leading a dynamic team and embracing innovation in a high-impact, fast-paced environment...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.