Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$190K - $332K *

Champion a transformative loyalty marketing strategy, driving engagement and partnerships to elevate customer experiences and establish a leading brand presence in the telecommunications industry...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$190K - $332K *

Lead the charge in transforming customer loyalty through innovative marketing strategies, partnerships, and experiences that elevate brand engagement and retention, while driving measurable impact acr...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$147K - $184K *

Transform the digital lending landscape by leading product strategy, competitive analysis, and roadmap development. Collaborate with cross-functional teams to ensure alignment and drive innovation in...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Champion client success by managing post-sale relationships, driving product adoption, and providing strategic guidance to enhance client performance and satisfaction. Collaborate with cross-functiona...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Transform global manufacturing by leading engineering strategy and capital investments. Drive innovation, establish standards, and build high-performing teams to enhance operational excellence across...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$142K - $193K *

Shape the future of cloud technology by leading complex deal negotiations with C-level executives. Drive strategic engagements across diverse industries, ensuring successful closure of high-value oppo...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$325K - $375K *

Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$174K - $279K *

Tackle post-sales experiences by shaping implementation and activation strategies. Drive seamless transitions from sales to customer success, improving activation and enhancing revenue outcomes throug...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Lead the charge in managing client relationships and strategic growth across a portfolio of accounts, ensuring delivery aligns with business objectives while fostering strong executive-level partnersh...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in transforming marketing strategies and team dynamics, driving growth and brand awareness across diverse business units while aligning with strategic objectives and fostering collabor...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$230K - $375K *

Drive strategic client engagement and market growth in the electric utility sector. Develop executive relationships, identify business challenges, and position technology solutions to enhance operatio...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in enhancing customer operations by optimizing service delivery, managing order processes, and fostering cross-functional collaboration to ensure exceptional customer experiences in a...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a dynamic team as a senior leader, driving client relationships and revenue growth in lead-generation sectors. You'll manage a diverse portfolio, ensuring lead quality and speed while leveraging...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $155K *

Lead the charge in integrated communications, driving impactful strategies and fostering client relationships. Utilize your expertise to navigate the evolving media landscape and deliver innovative, r...

Yesterday

  •   5 - 7 years exp.  •   Media

$175K - $225K *

Lead the development of implementation strategies for agency onboarding, ensuring seamless integration and adoption of technology solutions while fostering team growth and collaboration across departm...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $225K *

Shape the future of agency partnerships by building and leading the implementation engine for technology adoption. Drive process improvements, training, and technical support for successful implementa...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$188K - $314K *

Transform the delivery of large-scale technology projects, ensuring governance, financial management, and value outcomes. Lead cross-functional teams to achieve strategic goals while driving AI and au...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$188K - $314K *

Accelerate your career by leading large-scale technology projects, ensuring governance, delivery, and financial management. Collaborate with senior leaders to drive enterprise transformation and moder...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$188K - $314K *

Lead the charge in delivering large-scale technology projects, ensuring governance, financial management, and value outcomes. Collaborate with senior leaders to drive cloud migration and AI integratio...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Engineer a comprehensive lifecycle program from the ground up, overseeing customer engagement from initial quote to policy issuance. Collaborate cross-functionally to optimize retention strategies and...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Accelerate progress at the forefront of analytics consulting, leading high-impact engagements for top-tier Pharma/Life Sciences clients. Drive strategic solutions, manage stakeholder relationships, an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$230K - $375K *

Lead strategic client engagement and market growth in the electric utility sector. Develop executive relationships, identify challenges, and position technology solutions to enhance operational perfor...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$230K - $375K *

Lead the charge in strategic client engagement and market growth within the electric utility sector, fostering executive relationships and driving digital transformation initiatives to enhance operati...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$230K - $375K *

Unlock strategic growth by leading client engagement and market initiatives in the electric utility sector. Develop executive relationships, drive technology solutions, and enhance operational perform...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$230K - $375K *

Drive strategic client engagement and market growth in the electric utility sector. Lead executive relationships, identify technology challenges, and position consulting solutions to enhance operation...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.