Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$325K - $375K *

Engage in driving revenue growth by leading a high-performing sales team, developing strategies for customer acquisition, and fostering key relationships in a competitive market. Collaborate cross-fun...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$325K - $375K *

Drive revenue growth by leading a high-performing sales team in the Mid-Enterprise segment. Shape strategies for customer acquisition and market penetration while fostering relationships and collabora...

Philadelphia, PARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $287K *

Lead the charge in shaping technology product strategy for a Specialty Business Unit, managing end-to-end delivery and building a high-performing team while aligning product goals with overall enterpr...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$164K - $206K *

Drive the technology strategy for omni-channel marketing, aligning global and local needs. Lead data integration and governance across multiple markets, ensuring compliance and enhancing customer enga...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower healthcare partnerships by leading client experience teams, driving integrated marketing strategies, and ensuring client satisfaction and growth through effective collaboration and relationshi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to lead healthcare client partnerships, driving integrated marketing strategies and ensuring client satisfaction while managing complex projects across multiple disciplines and tea...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion client success by leading healthcare partnerships and integrated marketing strategies. Drive growth and satisfaction through collaboration with cross-functional teams, ensuring impactful deli...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead complex Department of War engagements, providing strategic advisory and consulting expertise. Drive execution, manage client relationships, and ensure high-quality deliverables while navigating a...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Empower marketing teams to drive brand success across a diverse portfolio of hotels. Lead strategic initiatives, enhance guest engagement, and optimize marketing performance while fostering collaborat...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Empower your career by leading analytics and strategy initiatives, collaborating cross-functionally to drive performance excellence and innovation. Utilize cutting-edge tools to enhance operational pr...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform business strategies through data-driven insights and leadership. Collaborate cross-functionally to enhance performance and drive continuous improvement while managing a team of analysts util...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$264K - $330K *

Lead the charge in transforming the Consumer Protection Team into a proactive force for customer value. Drive strategy, build a high-performing team, and influence cross-functional initiatives to enha...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$264K - $330K *

Champion customer excellence as you lead the Consumer Protection Team, driving strategic initiatives and fostering a high-performing culture to enhance value creation and operational efficiency across...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion consumer experience by leading a new function that enhances product journeys, drives engagement, and fosters loyalty through actionable insights and strategic initiatives, directly impacting...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$94K - $155K *

Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$180K - $220K *

Drive strategic market positioning and portfolio marketing to enhance growth and influence. Lead cross-functional teams to create compelling narratives and insights that position the company as a lead...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $150K *

Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...

Florida, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$163K - $264K *

Grow strategic client relationships by developing and executing tailored business strategies, ensuring operational excellence, and driving new engagement opportunities within the semiconductor industr...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$103K - $150K *

Champion strategic marketing campaigns to acquire and retain clients, leveraging digital and traditional methods. Collaborate with sales and marketing teams to optimize client journeys and drive measu...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Elevate client engagement by executing strategic marketing campaigns that drive acquisition and retention. Collaborate with sales and marketing teams to optimize client journeys and deliver measurable...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Engage clients by executing strategic marketing campaigns that drive acquisition and retention. Collaborate with sales and marketing teams to optimize client journeys and deliver measurable results th...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Lead the charge in executing strategic marketing campaigns to acquire and retain clients. Collaborate with sales and marketing teams to optimize client journeys and deliver high-quality leads, driving...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $160K *

Advance customer success by managing post-sale relationships and channel partnerships across regions. Drive program momentum, coordinate marketing efforts, and ensure seamless collaboration between cu...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.