Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Elevate customer success by leading strategies that ensure value realization and retention. Build a high-performing team that collaborates across functions to enhance the post-sale experience for dive...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Shape the future of workforce strategies as a strategic partner to senior leaders. Lead a team in developing cohesive talent plans, advising on people implications in mission-critical domains, and dri...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Lead the charge in shaping people strategy for a globally distributed infrastructure team, acting as a trusted advisor to executives while driving organizational effectiveness and talent development a...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Empower customer success by driving relationships, adoption, and strategic alignment with key accounts. Leverage insights to enhance value realization and ensure customer satisfaction through proactiv...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Join a team that's dedicated to enhancing customer relationships, driving success, and ensuring seamless service delivery across multiple accounts. Embrace the opportunity to foster collaboration and...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Grow your career with a dynamic Customer Success Director role focused on revenue retention and client partnerships, driving measurable outcomes and building a world-class CS function for top CPG bran...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$180K - $220K *

Lead customer success initiatives by fostering brand partnerships and enhancing retention strategies. Drive team development, commercial performance, and cross-functional collaboration to exceed custo...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$85K - $95K *

Champion the evolution of our adtech solutions, driving value through strategic relationships and seamless campaign execution, while leveraging innovation to enhance user experience for clients and pa...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Lead a dynamic team of Customer Success Specialists to enhance member engagement and retention. Drive performance excellence through coaching, strategic initiatives, and cross-functional collaboration...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in transforming customer success by mentoring a high-performing team, driving strategic initiatives, and enhancing customer satisfaction while ensuring operational excellence and colla...

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Drive the evolution of our Mid-Market Customer Success team, owning strategy, execution, and customer engagement while leveraging AI for enhanced efficiency and measurable outcomes. Collaborate with c...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Empower customer success by building strong relationships, analyzing usage trends, and implementing strategies for product adoption and retention in a dynamic SaaS environment, contributing to long-te...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Help us drive customer success in the Life Sciences by managing strategic relationships, educating clients on our solutions, and enhancing user engagement to maximize product value and business outcom...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$106K - $177K *

Oversee and enhance customer success strategies by leading a high-performing team of Customer Success Managers. Drive customer satisfaction, retention, and operational excellence through effective coa...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $127K *

Drive customer retention and expansion by managing accounts effectively, enhancing product usage, and fostering relationships. Collaborate cross-functionally to ensure customer satisfaction and achiev...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer experiences by managing post-sale engagement and driving product adoption. Utilize strategic insights to bolster customer retention, optimize security solutions, and collaborate acr...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Shape the future of customer success by driving engagement and retention for a diverse client base. Act as a trusted advisor, aligning cybersecurity solutions with customer goals to enhance value and...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Discover an opportunity to drive growth and innovation within a key client account. You'll leverage your expertise to foster relationships and develop tailored solutions that enhance Microsoft’s AI in...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Pioneer customer success initiatives that enhance client satisfaction and retention. Lead teams to optimize processes and unlock growth opportunities while aligning customer goals with organizational...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Drive customer success by managing key sports account relationships, ensuring client satisfaction and adoption of our software platform while identifying growth opportunities and contributing to a sca...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$107K - $145K *

Join a team that's dedicated to driving success for enterprise customers. In this role, you'll foster strong relationships, deliver strategic insights, and ensure alignment between customer needs and...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $273K *

Support customer success by optimizing AI solutions through governance, collaboration, and data-driven insights. Drive operational adoption, enhance workflows, and ensure value realization to maximize...

3 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.