Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead the charge in developing a customer-centric Engagement Center, managing service teams to enhance agency owner support and customer experiences while driving continuous improvement and operational...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $160K *

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Join a team that's driving digital transformation for top Telecom clients, crafting innovative strategies with executives to turn ideas into market-ready solutions while leading high-performing teams...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Innovate digital strategies for a Telecom client, leading high-impact initiatives that transform business operations while developing lasting executive relationships and driving market solutions tailo...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $175K *

Support cross-functional teams to implement AI-driven healthcare solutions, driving project success and ensuring post-implementation ROI. You'll tackle challenges in customer engagement and enhance th...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Lead customer success initiatives to enhance post-implementation experiences, drive engagement, and ensure value realization across client accounts while managing a team dedicated to operational excel...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a dynamic team leading strategic customer relationships to enhance service excellence and operational efficiency. Drive accountability and innovation in logistics and transportation, ensuring hig...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$190K - $300K *

Drive strategic technology leadership for customer engagement, overseeing multi-platform delivery across sales, service, and marketing. Collaborate with business leaders to align technology roadmaps w...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Join us to lead strategic technology initiatives that enhance Sales, Service, Marketing, and Digital Commerce experiences. Collaborate with cross-functional teams to deliver scalable, AI-enabled solut...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Reimagine technology leadership as you drive the vision for customer engagement and marketing platforms. Partner across disciplines, delivering innovative solutions that enhance customer experiences a...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$265K - $345K *

Partner with us to lead and scale strategic partnerships in the Travel & TMC sector. Drive high-value deals, manage executive relationships, and build a high-performing team while shaping a crucial bu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$180K - $200K *

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $174K *

Transform customer engagement by leading operations, driving innovation, and enhancing service delivery through strategic initiatives and technology integration. Collaborate across teams to optimize p...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Join our dynamic team as you lead the evolution of our AI product, shaping a multi-year strategy while mentoring top talent and ensuring alignment with global growth goals. Drive impact through innova...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Champion innovative product strategies as you lead AI solutions from concept to global impact, driving growth and team excellence across multiple product initiatives in a fast-paced environment...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$192K - $235K *

Elevate customer engagement through strategic lifecycle marketing that drives product usage and revenue growth in an API-first environment by leveraging data insights and cross-functional collaboratio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $140K *

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Accelerate progress at key accounts by driving AI transformation and achieving double-digit YOY growth. Engage with C-level executives to expand offerings and enhance client relationships while orches...

6 days ago

  •   15+ years exp.  •   Enterprise Technology

$150K - $180K *

Advance customer experience strategy by leading client partnerships and developing teams. Utilize your expertise in AI/ML and design to improve customer journeys, ensuring high-quality outcomes throug...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$110K - $130K *

Champion cohesive service integration, driving excellence in customer success and operational performance. Lead teams strategically while fostering relationships and pursuing growth that aligns with c...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$160K - $200K *

Elevate customer engagement by leading a global team, shaping delivery methodologies, and anchoring flagship accounts while driving measurable outcomes for a high-stakes AI-focused environment...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock significant growth opportunities by driving account expansion and strategic AI initiatives with executive stakeholders, fostering collaborative partnerships to achieve revenue goals and deliver...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$244K - $305K *

Pioneer innovative AI strategies that enhance healthcare professional engagement, drive business transformation, and create superior customer experiences in a dynamic, commercial environment. Lead cro...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate customer success operations by building a dynamic team and optimizing workflows. Leverage analytics to drive insights, design training programs, and ensure seamless collaboration across functi...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.