Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$100K - $120K *

Join our team to provide vital analytical support for hardware and software installations on Navy platforms. Drive processes, develop documentation, and ensure compliance with regulations while coordi...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $110K *

Contribute to a dynamic IT support environment by diagnosing and resolving complex Tier 2 issues, managing processes for device compliance, and enhancing customer satisfaction through effective docume...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $150K *

Empower your career by leading a dynamic Service Desk team, ensuring high-quality IT support for government clients. Oversee operations, manage incidents, and drive performance in a mission-focused en...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$148K - $201K *

Explore innovative IT solutions as you engineer desktop environments and enhance enterprise systems. Collaborate in a dynamic team to support critical government operations with cutting-edge technolog...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $201K *

Lead the design and implementation of innovative IT solutions while collaborating with a dedicated team. Enhance operational efficiency through effective strategies and hands-on engineering for divers...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Advance large-scale technology engagements by managing cross-functional teams, ensuring effective delivery, and maintaining project accountability, while driving client communication and excellence in...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Contribute to optimizing and maintaining client computer systems, ensuring seamless performance and security while solving complex technical challenges in a dynamic environment. Join us to enhance use...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform project delivery by leading a team of 15 project managers, ensuring successful IT project outcomes while driving innovation and collaboration across business functions to meet strategic obje...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$68K - $127K *

Pioneer innovative technology solutions by partnering with teams to enhance operational efficiency and minimize risks. Utilize strong technical insights for reliable recommendations to ensure seamless...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Accelerate progress at client-focused IT implementations, driving discovery and delivery excellence. Collaborate across teams to ensure program success while managing stakeholder relationships and opt...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead and empower a dynamic IT team to enhance infrastructure and security while driving innovation and aligning with business strategies in a fast-paced environment. Be a crucial player in adapting te...

Kincardine, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$106K - $136K *

Lead the charge in driving growth and mentoring a team of Customer Solutions Architects while balancing execution with strategic sales planning and performance analysis to enhance customer engagement...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Support user experience by providing Tier 1 and 2 service desk assistance, managing incidents and requests, troubleshooting diverse technical issues, and ensuring seamless communication in a secure en...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Drive exceptional user support by providing comprehensive Tier 1 and 2 assistance, troubleshooting technical issues, and ensuring timely resolutions in a secure environment. Collaborate effectively to...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Manage project execution and performance in IT shared-service operations, ensuring compliance with federal standards while coordinating with government stakeholders and leading a diverse team to achie...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Grow your leadership skills by owning P&L and driving business success. Collaborate with teams to implement processes, enhance performance, and expand service offerings in a dynamic environment focuse...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $115K *

Transform device lifecycle management in your region by overseeing procurement, deployment, and recovery processes. Lead local teams to ensure timely device readiness and performance, aligning with gl...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Join a team that's driving effective device lifecycle management across regions. Lead procurement, deployment, and recovery processes while ensuring alignment with global strategies and delivering hig...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $135K *

Lead the charge in providing expert IT support to senior executives, ensuring seamless technology operations and rapid issue resolution while maintaining confidentiality and professionalism in a fast...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$61K - $141K *

Lead strategic planning and execution of unit movement operations, leveraging 10+ years of transportation expertise to enhance deployment readiness and collaborate with military and commercial agencie...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the establishment of cutting-edge IT infrastructure while ensuring responsive internal support and deploying automation and AI solutions. Collaborate with a dynamic team to drive innovation, mana...

Montreal, QCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $155K *

Lead the charge in customer implementations and account management, driving successful onboarding while utilizing AI tools. Collaborate with agile teams to analyze data for innovative solutions and fo...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$98K - $163K *

Transform the future of national security by managing critical data and configuration processes. Collaborate with diverse teams to ensure timely evaluations and support mission success in a dynamic la...

Today

  •   5 - 7 years exp.  •   Information Technology

$148K - $175K *

Lead the management and maintenance of critical IT infrastructure, ensuring optimal performance and reliability for defense and intelligence missions. Oversee operations, troubleshoot issues, and enha...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.