Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$75K - $105K *

Oversee client operations and ensure satisfaction by managing multiple locations. Leverage expertise in supply chain and client management to drive performance, resolve issues, and deliver strategic v...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Grow your career with a dynamic team focused on enhancing customer satisfaction, managing aerospace orders, and ensuring compliance with quality standards while leading continuous improvement initiati...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$64K - $97K *

Drive operational excellence and customer engagement in retail grocery, leading diverse teams to achieve sales goals, enhance service quality, and foster community relationships while ensuring complia...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Advance your career by leading a dedicated customer service team in a manufacturing setting. Ensure excellent support from order entry to delivery while collaborating with key departments for operatio...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$106K - $141K *

Optimize customer service operations and talent development, ensuring efficient workflows and high performance while directly collaborating with regional leaders to meet strategic objectives and enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead transformation and optimize customer service operations while driving exceptional experiences and continuous improvement in a high-impact leadership role. Collaborate across functions to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Unlock potential by leading a high-performing Customer Service organization. Drive strategy and operational excellence across Customer Care, Fulfillment, and Compliance to enhance customer satisfactio...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$85K - $100K *

Inspire high-performance customer service teams to enhance efficiency and deliver exceptional experiences. Manage daily operations, develop talent, and resolve complex issues while fostering a positiv...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Elevate customer satisfaction by managing a high-performing team. Lead daily operations, drive process improvements, and resolve escalated issues to ensure an exceptional customer experience...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Champion community engagement and operational excellence as you oversee superior customer service operations. Drive sales, foster team development, and ensure compliance—all while inspiring a diverse...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $167K *

Empower a global customer support team by developing leaders, setting standards, and driving excellence across regions. Collaborate with peers to enhance service quality and ensure customer satisfacti...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Champion customer success by leading a dynamic team, ensuring service excellence, and driving operational efficiency. Collaborate with cross-functional partners to enhance customer relationships and a...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$78K - $125K *

Shape the future of customer service by leading a dynamic team, fostering growth, and ensuring exceptional service delivery. Drive performance and collaboration while enhancing team capabilities to me...

5 days ago

  •   5 - 7 years exp.  •   Media

$55K - $150K *

Join a team that's dedicated to driving sales excellence and customer satisfaction. As a leader, you'll mentor a dynamic sales team, foster relationships, and enhance operational performance to achiev...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Oversee a dynamic sales team, driving performance and customer satisfaction while fostering a culture of mentorship and excellence. Lead initiatives to enhance operational success and build lasting re...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$107K - $117K *

Unlock insights by analyzing customer behavior and optimizing marketing strategies. Drive performance through data-driven decisions, leveraging advanced analytics and visualization tools to enhance ca...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K *

Champion client success by leading a high-performing team to drive retention, growth, and strategic partnerships. Spearhead proactive account management and revenue outcomes in a collaborative environ...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$98K - $108K *

Optimize customer experiences by leading research, journey mapping, and cross-functional collaboration to enhance outcomes and drive business performance. Engage in hands-on CX initiatives from discov...

Today

  •   5 - 7 years exp.  •   Business Services

$61K - $102K *

Elevate team performance by leading, coaching, and developing customer service professionals to achieve KPIs and SLAs, while driving efficiency and enhancing customer satisfaction across multiple busi...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform client relationships by serving as the primary liaison for service, performance, and account management. Leverage your expertise in workers' compensation to enhance client outcomes and drive...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate client service excellence by managing accounts, resolving issues, and collaborating with teams to optimize performance and reduce risk. Drive seamless onboarding and communication to enhance c...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $118K *

Lead the charge in enhancing customer satisfaction and operational efficiency by guiding support teams, managing key accounts, and implementing strategic improvements to achieve organizational goals...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $90K *

Oversee and enhance customer experience in coffee and pantry services by managing route operations, leading a team, and ensuring service excellence. Work collaboratively to optimize offerings and main...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.