Customer Service Manager Jobs

Explore Customer Service Manager opportunities with employers seeking experienced leaders to improve customer experiences and build high-performing service teams. Ladders features vetted professional jobs that pay $100,000 or more, including roles in customer support, client services, and customer experience operations.

What Does a Customer Service Manager Do?

Customer Service Managers lead the teams and processes that help customers resolve issues and get value from a company’s products or services. Responsibilities may include hiring and coaching staff, setting service standards, managing escalations, monitoring performance metrics, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek strong communication, problem-solving, and people-management skills. Experience with customer relationship management (CRM) platforms, contact center tools, service analytics, and process improvement can also be valuable. Depending on the role, qualifications may include a bachelor’s degree or a track record of leading customer service or support teams.

Explore Customer Service Manager Career Opportunities

Customer Service Manager roles vary by industry, company size, and service model. Compare opportunities by responsibilities, required experience, location, and compensation to find a position that aligns with your leadership background and career goals. Browse Ladders for vetted Customer Service Manager jobs paying $100,000 or more.

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$75K - $105K *

Oversee client operations and ensure satisfaction by managing multiple locations. Leverage expertise in supply chain and client management to drive performance, resolve issues, and deliver strategic v...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Grow your career with a dynamic team focused on enhancing customer satisfaction, managing aerospace orders, and ensuring compliance with quality standards while leading continuous improvement initiati...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$64K - $97K *

Drive operational excellence and customer engagement in retail grocery, leading diverse teams to achieve sales goals, enhance service quality, and foster community relationships while ensuring complia...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Advance your career by leading a dedicated customer service team in a manufacturing setting. Ensure excellent support from order entry to delivery while collaborating with key departments for operatio...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$106K - $141K *

Optimize customer service operations and talent development, ensuring efficient workflows and high performance while directly collaborating with regional leaders to meet strategic objectives and enhan...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead transformation and optimize customer service operations while driving exceptional experiences and continuous improvement in a high-impact leadership role. Collaborate across functions to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Unlock potential by leading a high-performing Customer Service organization. Drive strategy and operational excellence across Customer Care, Fulfillment, and Compliance to enhance customer satisfactio...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$85K - $100K *

Advance your career by managing customer service teams, enhancing performance, and resolving escalated issues. Lead initiatives to improve efficiency and foster a positive work environment for top-not...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead a dynamic customer service team, enhancing performance and efficiency while resolving escalated issues. Drive a positive environment and implement improvements to deliver exceptional service and...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Transform customer service operations by leading a dynamic team, enhancing performance, and driving efficiency. Oversee daily activities, coach team leads, and resolve escalated issues to ensure excep...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead the charge in managing customer service departments, training teams, and enhancing operational efficiency to deliver exceptional service and resolve escalated issues effectively...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Transform customer service operations by leading a dynamic team, enhancing performance, and driving efficiency. Play a key role in fostering a positive environment while resolving escalated issues and...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Inspire high-performance customer service teams to enhance efficiency and deliver exceptional experiences. Manage daily operations, develop talent, and resolve complex issues while fostering a positiv...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Elevate customer satisfaction by managing a high-performing team. Lead daily operations, drive process improvements, and resolve escalated issues to ensure an exceptional customer experience...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Champion community engagement and operational excellence as you oversee superior customer service operations. Drive sales, foster team development, and ensure compliance—all while inspiring a diverse...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $167K *

Empower a global customer support team by developing leaders, setting standards, and driving excellence across regions. Collaborate with peers to enhance service quality and ensure customer satisfacti...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Champion customer success by leading a dynamic team, ensuring service excellence, and driving operational efficiency. Collaborate with cross-functional partners to enhance customer relationships and a...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$78K - $125K *

Shape the future of customer service by leading a dynamic team, fostering growth, and ensuring exceptional service delivery. Drive performance and collaboration while enhancing team capabilities to me...

5 days ago

  •   5 - 7 years exp.  •   Media

$55K - $150K *

Join a team that's dedicated to driving sales excellence and customer satisfaction. As a leader, you'll mentor a dynamic sales team, foster relationships, and enhance operational performance to achiev...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Oversee a dynamic sales team, driving performance and customer satisfaction while fostering a culture of mentorship and excellence. Lead initiatives to enhance operational success and build lasting re...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$107K - $117K *

Unlock insights by analyzing customer behavior and optimizing marketing strategies. Drive performance through data-driven decisions, leveraging advanced analytics and visualization tools to enhance ca...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$100K *

Champion client success by leading a high-performing team to drive retention, growth, and strategic partnerships. Spearhead proactive account management and revenue outcomes in a collaborative environ...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$61K - $102K *

Elevate team performance by leading, coaching, and developing customer service professionals to achieve KPIs and SLAs, while driving efficiency and enhancing customer satisfaction across multiple busi...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform client relationships by serving as the primary liaison for service, performance, and account management. Leverage your expertise in workers' compensation to enhance client outcomes and drive...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate client service excellence by managing accounts, resolving issues, and collaborating with teams to optimize performance and reduce risk. Drive seamless onboarding and communication to enhance c...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer-facing service teams, establishes service standards, handles escalations, and uses performance data to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements vary, but employers often look for leadership experience, strong communication and problem-solving abilities, and familiarity with CRM or customer support tools. Some roles require a bachelor’s degree or industry-specific experience.

  • What skills are important for a Customer Service Manager?question toggle

    Useful skills include team coaching, conflict resolution, customer communication, performance analysis, process improvement, and collaboration across departments.

  • How can I find Customer Service Manager jobs paying $100,000 or more?question toggle

    Browse Customer Service Manager listings on Ladders, where you can explore vetted professional opportunities with salaries of $100,000 or more and review each role’s compensation and requirements.