Position SummaryTishman Speyer is seeking a Senior IT Support Specialist to provide dedicated technical support to our Senior/Top-Level Executive Leadership Team and senior business leaders. This role requires rapid response times, strong technical expertise, and strict confidentiality to keep executive operations running smoothly.
The ideal candidate will have extensive experience supporting senior executives, expert-level knowledge of Apple and Microsoft platforms, and a proven ability to perform under pressure. You'll need to anticipate technology issues before they occur, work closely with Executive Assistants and IT teams, and maintain absolute discretion regarding sensitive executive information. In this role, you'll serve as the primary technology contact for our Executive Leadership Team and other designated senior leaders. You'll independently identify and resolve technical issues with minimal supervision, working proactively to prevent problems before they impact business operations. Success requires strong judgment, ownership, and the ability to manage complex technical situations involving high-level stakeholders without escalation.
Key Responsibilities:Executive Support- Provide dedicated IT support for members of the Executive Leadership Team and other designated senior business leaders, ensuring rapid response and real-time resolution of technology issues.
- Own end-to-end accountability for issue resolution, communication, follow-up, and customer satisfaction.
- Partner closely with Executive Assistants to identify, prioritize, and resolve technology issues while minimizing disruption to executive schedules.
- Develop trusted relationships with Executive Assistants and Chiefs of Staff to ensure technology readiness for Board meetings, investor presentations, executive travel, and other high-profile events.
- Provide on-site support and after-hours or weekend remote support as needed for business travel, executive meetings, and critical company events.
- Maintain exceptional discretion, professionalism, and confidentiality.
Endpoint & Device Management- Support and maintain Windows 11 laptops, iPads, iPhones, and other executive devices with seamless synchronization, security, and configuration.
- Perform device provisioning, software deployment, operating system upgrades, patching, and proactive maintenance.
- Ensure executive devices comply with enterprise security, identity, and endpoint management standards without disrupting workflows.
- Maintain documentation of device configurations, preferences, and troubleshooting procedures.
Application & Collaboration Support- Manage and troubleshoot Microsoft 365 applications (Outlook, Teams, OneNote, Word, Excel, PowerPoint) and Apple iOS applications (Mail, Calendar, Contacts).
- Support collaboration platforms including Zoom, Diligent, PDF Expert, Goodnotes, and other executive productivity tools.
- Diagnose and resolve issues involving Microsoft 365, identity services, authentication, mobile devices, networking, and cloud services.
- Stay current on Apple, Microsoft, and enterprise collaboration technologies and recommend enhancements to the executive experience.
Proactive Operations & Continuous Improvement- Monitor executive endpoints proactively and identify potential issues before they impact productivity using enterprise monitoring platforms.
- Partner with Infrastructure, Engineering, Networking, Security, and Service Management teams to resolve recurring executive issues permanently.
- Identify opportunities to improve executive technology experience through automation, standardization, and service improvements.
- Serve as primary point of ownership for executive technology issues, ensuring timely communication and resolution across IT teams.
About You:Executive Support Experience- Minimum five (7) years of IT support experience, including at least three (3) years supporting executive leadership or VIP clients in a fast-paced, global organization.
- Exceptional customer service, communication, and interpersonal skills.
- Ability to work independently with sound judgment and absolute confidentiality.
- Flexibility to provide after-hours or weekend support as business needs require.
Technical Expertise- Expert-level experience supporting Apple iPhone, iPad, macOS, and the Apple ecosystem.
- Expert-level experience supporting Windows 11 and Microsoft 365.
- Expert-level knowledge of Microsoft Outlook, including Outlook Classic and New Outlook, with the ability to troubleshoot configuration, performance, synchronization, authentication, caching, search, calendar management, and email delivery issues across both versions, as well as managing migration and coexistence scenarios.
- Strong experience administering Microsoft Intune, device enrollment, compliance policies, configuration profiles, application deployment, endpoint security, mobile device management (MDM), and Conditional Access integration.
- Strong working knowledge of Microsoft Entra ID (Azure AD) and modern endpoint management practices.
- Strong troubleshooting skills across Windows, iOS, Microsoft 365, identity services, networking, cloud services, and enterprise collaboration platforms.
Monitoring, Security & Endpoint Visibility- Working knowledge of Splunk Enterprise for endpoint troubleshooting, authentication analysis, and log analysis.
- Working knowledge of CrowdStrike Falcon for endpoint health, security investigation, and threat analysis.
- Working knowledge of Cisco ThousandEyes for endpoint, network, internet, and SaaS application performance monitoring.
- Ability to use enterprise monitoring and security tools to proactively identify and resolve issues.
Additional Requirements- Onsite presence required.
- Ability to travel occasionally in support of executive meetings or business events.
- Ability to lift and transport standard IT equipment.
The base compensation range for this role is $115,000- $135,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
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