Qualifications

• 2-5+ years in application support, technical consulting, or SaaS implementation.
• Proficiency in SQL (Oracle preferred) and API troubleshooting (REST/SOAP).
• Understanding of revenue recognition, invoice cycles, and Accounting (AR/GL).
• Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Excellent written/spoken English and strong analytical problem-solving skills.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

• Provide rapid, accurate analysis of production issues for customer satisfaction.
• Diagnose, reproduce, and resolve technical issues within Zuora Revenue and Payments.
• Act as a subject matter expert on Zuora functionality, including Product Catalog and API integrations.
• Configure and troubleshoot Zuora Workflows and REST/SOAP APIs.
• Collaborate with product, engineering, and customer success teams to resolve complex issues.
• Create and maintain documentation and knowledge base articles for the Zuora Community.

Benefits

• Opportunity to work with cutting-edge technology in a growing SaaS environment.
• Collaborative work culture that values input from all team members.
• Access to continuous learning and professional development resources.