The Workforce Support Specialist manages, facilitates, and coordinates a diverse portfolio of critical workforce support programs, including training delivery, performance management, deployment lifecycle, and physical space planning. This role is responsible for the end-to-end execution of these programs, serving as a key point of contact for the workforce, ensuring compliance with all agency and regulatory guidance, and providing data-driven updates and recommendations to leadership.

Requirements

Duties May Include:
• Coordinate and deliver the full curriculum of training programs, including scheduling, logistics, and speaker coordination.
• Facilitate the directorate's Performance Management Program (DCIPS), advising the workforce and tracking progress.
• Provide full lifecycle coordination for personnel deployments, including managing readiness, scheduling, travel (DTS, SPOT), and medical/security requirements.
• Develop and maintain program-specific dashboards and reports to track key metrics for training, performance management, and space utilization.
• Analyze OCONUS requirements to help draft position descriptions and provide recommendations for deployment selection.
• Review and analyze training feedback and course materials to recommend updates and improvements.
• Lead and facilitate training on analytic tradecraft standards (ICD 203, 206) and create reference tools for the workforce.
• Serve as a primary point of contact for employees and managers on matters of performance management, and deployment.
• Develop and maintain the directorate's physical space implementation plan, monitoring vacancies and optimizing seating arrangements.
• Maintain all required databases and records for deployments (DeployNet), and other program activities.
• Prepare program overview briefs, status reports, and other official correspondence for leadership.

Required Skills:
• Education: A minimum of a Bachelor's degree in Human Resources, Business, Psychology, or a related field.
• Experience: A minimum of 5-7 years demonstrated experience managing or coordinating multiple programs in a fluid, changing environment. In lieu of a degree 7-10+ years.
• Strong knowledge of and experience applying federal workforce regulations, including performance management principles (e.g., DCIPS).
• Experience as an instructor or facilitator with strong oral and written communication skills.
• Proficiency with the Microsoft Office Suite, especially Excel for data sorting and report generation.
• Experience reviewing and editing official documents or intelligence reports, with a strong understanding of analytic tradecraft standards (ICD 203, 206).
• Demonstrated experience collaborating with and providing support to diverse audiences, including employees with disabilities.

Desired Skills:
• At least 24 months of experience planning and implementing programs and resolving issues requiring cross-organizational coordination.
• Demonstrated experience using travel and deployment systems (MET, DTS, SPOT, APACS).
• Specific experience with PeopleSoft and the DCIPS Performance Management system.
• Experience developing data visualizations or dashboards using tools like Tableau.

Benefits

• Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
• 401k Contribution from Day 1
• PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers' Compensation
• Relocation Assistance

Candidate AI Usage Policy

AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.