About the Role
We are seeking an experienced and strategic Program Manager to oversee and coordinate complex programs across our Senior Division. This role requires a robust blend of program management expertise analytical acumen and strategic thinking to align program objectives with the company's overall mission and vision. The ideal candidate will demonstrate a proactive and resourceful approach to managing multiple stakeholders driving initiatives while navigating competing priorities and being able to manage programs that require extreme attention to detail. This position has a direct impact on the Agent Experience and requires balancing P&L priorities while creating a positive thoughtful Agent Experience throughout the cyclical selling seasons.
Supervisory Responsibilities:This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:- Program Leadership:
- Design and implement comprehensive program plans clearly defining scope objectives and timelines.
- Lead daily activities aligned with organizational goals and drive sustainable initiatives.
- Coordinate internal teams assign tasks and ensure accountability to achieve program milestones.
- Own the program lifecycle from inception to completion including coordinating analytical requests; analyzing output; summarizing results and making program recommendations based on the findings.
- Tracking and Reporting:
- Monitor program progress against benchmarks develop key performance indicators (KPIs) and prepare regular status reports for leadership.
- Work with data enablement teams to capture and leverage data for tracking reporting and future analysis.
- Strategic Communication & Stakeholder Engagement:
- Serve as the primary point of contact for program communications.
- Facilitate meetings provide updates on status risks and opportunities and ensure all stakeholders are informed and aligned.
- Problem Solving & Risk Management:
- Proactively identify potential obstacles develop and implement mitigation strategies and analyze data to inform decisions that improve retention and operational processes.
- Process Optimization & Continuous Improvement:
- Continuously assess and enhance processes to capture lessons learned and optimize workflows.
- Identify inefficiencies and implement best practices to improve operational performance.
- Documentation & Quality Assurance:
- Maintain comprehensive program documentation including project plans timelines budgets and progress reports.
- Regularly review the quality of work with the team to ensure program standards are met.
Skills/Abilities:- Program Management: Proven experience in managing programs from inception to completion with a strong grasp of project management methodologies and tools.
- Analytical Skills: Exceptional quantitative and qualitative problem-solving abilities with a strong ability to analyze complex data and derive actionable insights.
- Communication Skills: Outstanding verbal and written communication skills to effectively convey complex information and influence diverse groups.
- Strategic Thinking: Ability to align program objectives with long-term organizational goals anticipating challenges and driving business initiatives through effective communication.
- Organizational Skills: Highly organized individual adept at managing multiple work streams prioritizing effectively and meeting deadlines.
- Relationship Management: Strong interpersonal skills to manage relationships with various stakeholders and foster collaboration across teams.
Education and Experience:- Bachelor's degree in Business Administration Project Management or related field (Master's preferred).
- Minimum of 4 years of experience in program or project management.
- Minimum of 6 years of relevant experience with operations experience cross-functional activities relationship building leading programs with multiple stakeholders.
- Proven track record of successfully managing complex projects and programs achieving measurable results and implementing continuous improvement initiatives.
Physical Requirements:Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.
Our Benefits
The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
We are proud to offer the following benefits:- Competitive Medical, Dental, and Vision Insurance
- HSA/FSA
- Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
- Voluntary Life Insurance for Self, Spouse and Dependent
- Company-paid Basic Life Insurance and Long Term Disability
- Retirement plan and Employer match contribution with Profit Share
- Tuition Reimbursement program
- Company perks and Discount program
- Engaging Wellness and Financial Education Resources
- Employee Assistance Program
- Incentive Plans
Base Salary Minimum$90,000
Base Salary Maximum$100,000
