Workers' Compensation Claim Supervisor

Overview

Position Title: Workers' Compensation Claim Supervisor (NC, SC, VA, WV)Location: Charlotte, NC (Hybrid)Schedule: 8:00 am- 4:30 pm ETSalary Range: $90,000-$110,000 

Job Summary

The Workers' Compensation Claim Supervisor is responsible for the investigation, adjustment and supervision of assigned claims.  This position may be used as an advanced training position for consideration for promotion to a management position. Is accountable for the quality of claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

 

Responsibilities

When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real persons livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

 

Qualifications Required

• 10+ years of Workers Compensation claims handling experience, including full claim investigation, evaluation, and resolution.

• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.

• Strong understanding of NC, SC, VA, WV Workers Compensation regulations, claim practices, and compliance requirements.

• Active Workers Compensation adjuster license in NC and SC

• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.

• Working knowledge of entry- and mid-level WC adjusting roles and workflows.

• Reliable hybridattendance during established client service hours for the Charlotte, NC Branch Office

Nice to Have

• Prior supervisory or people-lead experience within Workers Compensation.

• Bachelors degree or equivalent combination of education and experience.

• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency  highly valued for communicating with claimants, employers, or vendors, but not required.

Why Youll Love Working Here

 

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

 

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

 

• Quality claim handling  thorough investigations, strong documentation, well-supported decisions Compliance & audit performance  adherence to jurisdictional and client standards Timeliness & accuracy  purposeful file movement and dependable execution Client partnership  proactive communication and strong follow-through Professional judgment  owning outcomes and solving problems with integrity Cultural alignment  believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSIs good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.