OverviewMicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
ResponsibilitiesResponsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.
Qualifications- Relevant certifications such as ITIL v3, CompTIA A+, CompTIA Network, or CCNA
- Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Telecommunications
- A minimum of five (5) years' relevant experience in Tier 1 support operations.
- Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
- Hands-on experience with network monitoring tools and ticketing systems.
- Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
- Effective communication skills for interacting with customers, technical teams, and management.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Time Off (PTO): 15 days during the first year; 20 days annually after one year of service
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
