Benefits: - Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Extensive Training & Career Development Programs
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
$40.00 - $48.00
Responsibilities & Expectations: The Wind Field Service Supervisor ensures all aspects of the field service runs smoothly and provides support to the team on a daily basis.
- Assist in scheduling of crews and review timecards daily for accuracy.
- Audit service reports and job pictures of those that report to you and provide feedback to the lead as needed.
- Review and approve credit card receipts & per Diems for those that report to you
- Organize all parts for the job and set them out or ship them for your teams prior to the job starting.
- Send job info sheets and coordinate arrival times of crews with customers for those crews that report to you.
- Drive safety, quality, crew time management with coaching &/or disciplinary actions if needed
- Conduct Field Safety and Quality Audits.
- Support Continuous improvement leader throughout the program and resolve any safety, quality or CIPS conformance issues & own the issue in addressing and resolving it.
- Assist with hiring, coaching, onboarding, disciplining technicians.
- Keep daily contact with the Leads of the team for status updates.
- Direct & assist scheduling technicians
- Travel as needed to support crew in the field.
- Track down missing paperwork/time/receipts from field as needed
- Apply and track inventory used on jobs
- Enter parts, shipments & flights in system as applicable
- Book flights & rentals if needed for those that report to you
- Help to develop the expansion of field offerings
- Source, order & send replacement tools & parts for those that report to you & promptly ship them as they are needed.
- Delegate work and train others on specialty work to help develop them for career growth.
- Manage tools, parts, and technicians' responsibilities.
- Work with crew members to assure all are utilizing best practices in the repairs they do.
- Customer correspondence via email, phone, text & etc.
- Procedure building/adjusting/reviewing with employees
- Assist crews in the field any way possible to help keep them productive
- Take care of new employee orientation and train new employees as need arises.
- Assist with Inventory management/and maintaining inventory for future jobs & do spot checks to ensure accuracy in system
- Parts re-working coordination, with follow-ups to make sure we get them on time for upcoming jobs
- Day to Day customer relations Face-to-face meetings with customers if needed.
- Vehicle maintenance & repair spot checks, tracking, & scheduling execution
- Design fabricated specialty tooling for ease of work
Qualifications and Competencies: - Must have at least 3 years of driving experience, hold a valid driver's license, and maintain a driving record that meets IPS company standards. Willingness to travel extensively including weekends, as well as work overtime to meet business objectives.
- Ability to adhere to a work and travel schedule of 3 weeks on and 1 week off, based on business requirements
- Proficiency in mathematical functions such as addition, subtraction, multiplication, division, fractions, and percentages
- Ability work efficiently in a fast-paced environment with multiple priorities, while following written and verbal instructions
- Excellent attention to detail and a strong ability to meticulously follow instructions
- Strong customer orientation and professional communication skills
- Demonstrates the ability to work cooperatively and independently, fostering a team-oriented approach
- Displays meticulousness in preparing service reports, work order documents, and maintaining accurate records
- Familiarity with a range of hand and power tools
- Comfortable working both indoors and outdoors, even in challenging weather conditions involving extreme heat and cold, pollen and dust
- Preferred experience in PdMA testing, although not mandatory
- Preferred skills in Level 1 Vibration Analysis, although not mandatory
Physical Requirements: - Capable of lifting, pushing, pulling, and carrying items weighing up to 50 lbs
- Ability to stand, stoop, kneel, and bend for extended periods
- Willingness to engage in manual labor for 12 or more hours per day
- Sharp hearing and excellent field of vision
- Adaptability to work in physically demanding conditions and adverse weather situations
