Eaton's IS VEH VGNA division is currently seeking a Warranty Quality Technician. This is a full time, on-site position based at our Galesburg, MI facility.
The Warranty Quality Technician will support the Warranty Return Center by inspecting Transmission and Electronics parts, focusing on warranty quality. Additional duties include reviewing warranty processes, reporting QA metrics, and delivering training based on quality analysis.
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:- Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
- Perform QA Audit work on Warranty Claims and Warranty Inspections capturing opportunities for improvement and alignment with warranty standards. May also assist with reporting out metrics, provide training and process improvements to address opportunities identified from QA.
- Administer warranty policies and procedures supporting the adjudication for each product and customer with respect to the warranty return center responsibilities.
- Receive, inspect, test and disposition product to support warranty claim adjudication in a timely manner, while administering to warranty guidelines, processes, procedures achieving and sustaining claim quality goals.
- Support the review and updating of WRC standard work and procedures
- Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
- Knowledgeable of truck products nomenclature, understanding of transmission: power flow, basic mechanical and electrical failure analysis, and failure modes.
- Produce a high integrity level of inspections data, which is utilized to drive product reliability initiatives and product improvements (consistent and accurate returned material inspection and documentation).
- Participate in warranty return material reviews to include onsite and offsite customer reviews.
- Support as needed training on Warranty Claim Processing and the adjudication of Warranty Claims following standard work.
Qualifications:Required Basic Qualifications: - Minimum High School Diploma/GED from an accredited institution
- Minimum two (2) years experience in a manufacturing setting working around heavy equipment
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- No relocation is available for this position. Candidates must reside within a 50 mile radius of Galesburg MI to be considered. (Active Duty Military service members are exempt from this geographical limitation)
Preferred Qualifications: - Associate's Degree from an accredited institution
- Forklift experience
- Experience using and sustainable deployment of Lean philosophy of Continuous Improvement; Including Value Stream Mapping, Continuous Improvement and Business Process Improvement.
- Experience with software packages (e.g., Microsoft Word, Microsoft Excel, Access, Outlook, SharePoint, and Power Point etc.)
- Demonstration of effective communication and use of data / data analysis to support communication.
- Working knowledge or the ability to rapidly learn and deploy warranty process and procedures
Skills:- Must be able to lift up to 50 lbs. frequently
- Must be able to continuously stand, twist, bend, squat, stoop, lift, maneuver, and walk.
- Must be self-motivated, passionate and accountable to achieve results with minimal guidance.
- Ability to work concurrently on multiple projects.
- Excellent customer facing skills, including effective conflict resolution and utilization of a collaborative style to resolve disputes of warranty claims with employees and customers.
- Knowledgeable of truck products nomenclature, understanding of transmission and clutches: power flow, basic mechanical and electrical failure analysis, and failure modes.
- Knowledgeable in Eaton warranty systems, knowledge base systems, and reference data bases
- Usage and understanding of variable and attribute gages.
- Skilled in Warranty Claim Processing and Warranty Inspection Processes
- Travel up to 10%
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
