Role OverviewThe Warehouse Manager leads all aspects of warehouse operations, inventory management, team performance, and internal logistics, with primary accountability for the safe, accurate, and timely provisioning of the train. This role translates operational priorities into clear objectives, aligns resources to business needs, and fosters a collaborative, accountable, and high-performing team culture. Through effective planning, cross-functional partnership, data-driven decision making, and continuous improvement, the Warehouse Manager ensures operational excellence, regulatory compliance, cost control, and exceptional service delivery while supporting organizational goals.
This role is deemed Safety Alert. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property or the environment.
Key ResponsibilitiesWarehouse Operations & Inventory Management- Lead daily warehouse operations, including inventory control, storage, material handling, and internal logistics to ensure efficient and uninterrupted provisioning activities.
- Maintain inventory accuracy through regular cycle counts, audits, reporting, and reconciliation activities; identify trends and make recommendations for replenishment and stock optimization.
- Coordinate with procurement, logistics, sales, and operational stakeholders to align inventory, supply requirements, and service expectations.
- Establish, implement, and continuously improve warehouse processes, procedures, and best practices that enhance efficiency, accuracy, and service delivery.
- Participate in warehouse design, setup, and operational planning, determining product handling requirements, storage methods, equipment utilization, and workflow efficiencies.
- Utilize operational data and reporting to identify risks, improve decision making, and support business objectives.
People Leadership & Team Development- Provide leadership, direction, scheduling, and performance management for warehouse team members, ensuring work is prioritized and resources are effectively allocated.
- Create a positive, inclusive, and accountable work environment where team members feel valued, supported, and empowered to contribute ideas and solve problems.
- Deliver coaching, training, and ongoing feedback to strengthen capability, reinforce operational standards, and support employee development.
- Establish clear team goals aligned with departmental and organizational priorities, monitor progress, and recognize contributions that drive results.
- Oversee scheduling and payroll administration while ensuring workforce needs are effectively managed.
Process Improvement & Performance- Monitor and report on key performance indicators (KPIs), inventory metrics, and operational outcomes to assess effectiveness and drive continuous improvement.
- Identify opportunities to improve productivity, reduce costs, leverage technology, and enhance overall warehouse performance.
- Champion change initiatives by engaging team members, addressing concerns, and supporting the successful implementation of new processes and systems.
- Allocate resources according to operational priorities and adjust plans proactively to address changing business demands.
Safety, Compliance & Equipment Management- Ensure compliance with all applicable occupational health and safety requirements, railway operating standards, and company policies.
- Promote a culture of safety by providing training, reinforcing safe work practices, addressing risks, and holding team members accountable for compliance.
- Oversee the safe operation, maintenance, and utilization of warehouse equipment and vehicles.
- Ensure food, beverage, and material provisioning activities consistently meet quality, safety, accuracy, and timeliness standards.
What You Bring- Ability to lead teams through change, build engagement, develop talent, and foster a culture of collaboration, accountability, and continuous improvement.
- Strong decision-making, problem-solving, and analytical skills with the ability to assess risks, prioritize work, and develop practical solutions.
- Proven ability to build effective partnerships across departments and communicate clearly with diverse stakeholder groups.
- Experience using data, performance metrics, and operational reporting to improve efficiency and support business decisions.
- Solid knowledge of warehouse operations, inventory control, material handling practices, and workplace safety requirements.
- Proficiency with warehouse management systems (WMS), inventory databases, Microsoft Office applications, and other business technology tools.
- Ability to operate warehouse equipment and perform physical aspects of the role when required.
Experience & Qualifications- Minimum 3 years of leadership experience in warehouse, logistics, supply chain, or operations management.
- Post-secondary education in logistics, supply chain management, business, or a related field preferred; equivalent experience will be considered.
- Demonstrated success leading teams, managing performance, coaching employees, and achieving operational objectives.
- Experience implementing process improvements, managing inventory accuracy, and optimizing warehouse operations.
- Working knowledge of warehouse procedures, inventory systems, safe material-handling practices, and forklift operations.
- Proven ability to prioritize, delegate, manage competing priorities, and deliver results in a fast-paced environment.
Work Environment- Occasional Travel Required
- During the operating season (April to November): Onsite work required Friday to Tuesday.
- 24/7 operation that may require a varied work schedule
- Physical demands may require lifting to 80 lbs on occasion
- Indoor/outdoor working environment
CompensationThe base salary offered for this role is $77,000 to $93,000 USD per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
Eligible for Armstrong Collective's discretionary bonus program.
Perks and BenefitsAll team members regularly working 30 hours per week will be eligible for our group benefits plan, which includes:
- Medical, Dental, Vision care, and Life Insurance
- Armstrong Collective is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
- Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance
- Business travel accident insurance and business travel emergency medical insurance
- Vacation time, sick time, and company holiday pay
- 401(k) plan (employee contributions only)
- Friends and family rail tickets and packages discount
- Two annual complimentary rail pass (beginning your 2nd season)
- Seasonal wage increases
- Growth opportunities
- Fun and inclusive team environment
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This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure, and duties may be changed in response to business requirements.
