About the Jobzerohash is looking for a VP/SVP of Business Operations to bring rigor, speed, and cross-functional coordination to how the company makes decisions and scales. We're looking for a senior leader to build, lead, and scale this function from the ground up.
This is a high-visibility, cross-functional leadership role reporting into executive leadership. You will own five connected pillars - business intelligence, AI operational rollout, procurement, new product/market analysis, and organizational design & operating efficiency - and be responsible for turning each into a durable, well-run sub-department rather than a one-off project. You'll work closely with Finance, Compliance, Product, Engineering, and Commercial teams, and will regularly present findings and recommendations to the executive team.
ResponsibilitiesBusiness Intelligence- Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business.
- Partner with Finance, Sales, and Product to define the metrics that matter and ensure a single source of truth across systems.
- Turn data into decisions - proactively surface trends, risks, and opportunities to leadership, not just retrospective reporting.
AI Operational Rollout- Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations - from evaluation and pilots to change management and adoption.
- Identify high-value use cases across teams (support, compliance, engineering, ops) and build the business case, sequencing, and governance for rollout.
- Establish guardrails in partnership with Compliance, Security, and Legal so AI adoption is fast but responsible.
Procurement- Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows.
- Drive cost discipline and vendor consolidation across software, infrastructure, and professional services without slowing teams down.
- Partner with Legal and Finance on contract terms, renewals, and vendor risk management.
New Product & Market Analysis- Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies.
- Build the analytical backbone for strategic decisions - pricing, market entry, and build-vs-partner-vs-buy recommendations.
- Identify organic growth opportunities within the existing partner and client base - e.g., cross-sell/upsell potential across current product lines, underpenetrated verticals or geographies, and expansion of existing partner relationships into new use cases.
- Partner with Product and Commercial leadership to translate market analysis into roadmap and go-to-market input.
Organizational Design and Operating Efficiency- Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.
- Lead process design and re-engineering for scaling operational functions - e.g., support, onboarding, and operations - as volume and complexity grow.
Requirements- 12-15+ years of progressive experience in business operations, strategy, corporate development, or a related leadership role.
- 5-8+ years of that experience in FinTech; direct experience in crypto, digital assets, payments, or banking / brokerage infrastructure is a strong plus.
- A track record of building functions from scratch - you've stood up teams and processes, not just operated within them.
- Sharp analytical skills paired with genuine comfort in ambiguity; equally credible presenting to a board and rolling up your sleeves on a spreadsheet.
- Experience driving AI or major technology adoption within an operating business, ideally at scale.
- Strong track record in vendor negotiation and procurement strategy.
- Excellent executive communication skills, with experience presenting to C-suite and board-level audiences.
- Based in the United States; ability to travel to team hubs.
Benefits- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
