Position OverviewThe Vice President of Revenue Operations is a strategic and operational leader responsible for driving scalable commercial execution across Sales, Client Management, and Revenue leadership functions. This role partners closely with the Chief Revenue Officer, the Chief Operating Officer and other senior commercial leaders to optimize revenue performance, improve operational rigor, and enhance go-to-market effectiveness across the enterprise.
The VP will lead critical Revenue Operations capabilities including forecasting, pipeline governance, quota planning, CRM optimization, reporting and analytics, and process transformation. This leader will ensure operational consistency while building scalable systems, tools, and insights that support growth, retention, and client outcomes.
The ideal candidate brings a combination of strategic thinking, operational discipline, analytical rigor, and strong people leadership, with experience scaling revenue operations within a high-growth healthcare, SaaS, fintech, or technology-enabled services environment.
Key ResponsibilitiesRevenue Operations Strategy & Execution- Partner with the Chief Revenue Officer, the Chief Operating Officer and commercial leadership to operationalize revenue growth strategies and support pipeline attainment objectives.
- Lead core Revenue Operations functions including forecasting, pipeline management, quota deployment, sales planning, and operational reporting.
- Drive operational discipline and standardization across commercial processes, systems, and reporting structures.
- Identify operational risks and opportunities related to pipeline health, revenue attainment, client retention, and productivity trends.
- Develop scalable processes and governance models that improve efficiency, transparency, and execution consistency across Sales and Client Management teams.
Sales Technology & Enablement- Own strategy and execution for CRM and sales technology optimization, ensuring systems support commercial effectiveness and accurate reporting.
- Partner cross-functionally with Product, IT, Finance, Total Rewards, and People & Culture to improve workflows, automation, and user adoption.
- Establish reporting frameworks and dashboards that provide actionable insights to commercial leadership and frontline teams.
- Drive continuous improvement initiatives focused on simplification, automation, and operational scalability.
Incentives, Planning & Analytics- Lead annual quota setting and in partner with Finance and Total Rewards for the compensation administration processes.
- Ensure revenue targets and incentive structures are deployed accurately and on time.
- Utilize analytics and performance metrics to identify trends, forecast outcomes, and recommend corrective actions.
- Establish KPIs and operational scorecards that measure bookings and revenue performance, and operational efficiency.
Leadership & Cross-Functional Partnership- Lead and develop a high-performing Revenue Operations organization with a focus on accountability, collaboration, and continuous process improvement.
- Build strong partnerships across Sales, Client Management, Product, Finance, Legal, HR, Technology and executive leadership.
- Foster a culture of operational excellence, client centricity, agility, and data-driven decision-making.
- Influence stakeholders across a matrixed organization and align teams around shared commercial priorities.
Skills and Qualifications- Bachelor's degree in Business Administration, Finance, Operations, Healthcare Administration, or related field required. MBA preferred.
- 12+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Excellence, or related go-to-market leadership roles.
- Experience leading multiple Revenue Operations disciplines within a healthcare, SaaS, fintech, or technology-enabled environment preferred.
- Demonstrated success driving forecasting accuracy, pipeline governance, territory planning, and sales process optimization.
- Strong operational leadership experience with the ability to scale systems, processes, and teams in fast-paced environments.
- Experience partnering with executive commercial leadership to drive measurable business outcomes.
- Strong analytical mindset with experience leveraging reporting and insights to improve decision-making and performance.
- Proven ability to influence across matrixed organizations and build credibility with executive stakeholders.
- Excellent communication, leadership, and team development skills.
- Experience with CRM platforms, sales tools, and business intelligence solutions such as Salesforce and Power BI preferred.
- Healthcare payer market experience preferred.
- Ability to travel up to 20%.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.Location and Workplace FlexibilityZelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
