Position Summary:Leaf Home is one of North America's largest direct-to-consumer home improvement companies, with brands spanning gutter protection, roofing, waterproofing, bath, water treatment, and stairlifts. We serve homeowners across the U.S. and Canada through 250+ local offices and thousands of team members. Roofline, our gutter protection business, operates 100 + offices and a field team of more than 1,000 installers and installation leaders.
The
VP of Installation - Roofline owns production end to end: quality, productivity, customer experience, and installation P&L for our Leaf Filter vertical. This executive builds and runs the systems, processes, metrics, and controls that let a large, distributed, multi-location workforce perform consistently as the business scales. Just as important, this leader is a cultural driver: someone the field teams trusts, follows, and want to work for.
We are looking for a seasoned operations executive with a passion for quality and customer experience who has led large field organizations across many markets, scaled operations through growth and change, and pairs rigor in systems and process with people leadership that earns credibility in the field.
Essential Duties and Responsibilities:- Systems, process, and operating cadence. Standardize installation processes across all offices. Build the KPIs, scorecards, and operating controls that drive consistent execution, and design them to scale with new offices and volume. Run a weekly operating review of revenue, backlog, and wait times.
- Leadership and talent.Lead and develop senior and regional installation leaders. Build bench strength and succession, and drive installer recruiting, onboarding, and retention. Set installer hiring priorities from the capacity plan.
- Quality and customer experience. Own installation quality and the customer experience from scheduling through completion. Reduce rework, service calls, and warranty claims, and resolve escalations. Keep customer wait times within standard and prevent aged backlog
- P&L and productivity.Own the installation P&L, including labor, materials, and overhead. Set and manage budgets, improve crew productivity and cost per install, and hold leaders accountable to targets. Own installed revenue against plan and bring every office to the minimum monthly volume standard.
- Strategy and vision.Set and communicate the multi-year strategy for Roofline installation in line with company goals. Translate the annual plan into regional and office targets.
- Culture. Create a high-performance, safety-first, collaborative culture that field teams buy into, and lead change visibly in the field. Build a habit of daily run-rate management and fast escalation.
- Growth and expansion.Lead new office openings, integrations, and rollout of new technology and operating models across the field. Ramp new offices to the minimum monthly volume standard.
- Cross-functional partnership and reporting. Partner with Sales, Operations, Supply Chain, Finance, and Customer Care. Give senior leadership regular updates on performance, forecasts, and KPIs.
Experience and Minimum Qualifications:- 10-15 years of progressive field installation, field service, construction or multi-site operations and 7+ years leading leaders.
- Proven experience leading large-scale, multi-market installation or field service operations, with accountability for quality, productivity, customer experience, and operational performance.
- Strong experience establishing and optimizing installation processes, performance metrics, and operations controls to support growth and scalability.
- Led adoption of field systems or technology (for example CRM, scheduling, or field service platforms) across a large organization.
- Partnered effectively with Sales, Operations, Supply Chain, Finance, and Customer Service
- Owned or co-owned an operating P&L, including budgeting, forecasting, and labor and material cost management.
- Demonstrated success building and leading high-performing field-based teams, developing leaders and driving consistent execution across geographically dispersed locations.
- Proven ability to partner cross-functionally with Sales, Operations, Supply Chain, and Customer Care teams to improve installation performance and achieve business objectives.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Preferred Knowledge, Skills, Abilities or Certifications:- Bachelor's degree in Business Administration, Operations Management, Construction Management, or a related field.
- Experience supporting organizational transformation, including implementation of new technologies, systems, or operating models across a large field organization.
- Experience in home improvement, home services, or another direct-to-consumer, in-home business.
- Lean, Six Sigma, or other continuous improvement training.
- Experience managing a mix of employee and subcontracted installation labor.
Travel Requirements:- Overnight travel is required (50%)
Overtime/Additional Hours Requirements:- Additional and non-standard hours may be required (exempt).
Physical Requirements:- Normal office environment.
- Performs indoor work in a climate-controlled environment.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
What We Offer- Industry-leading compensation package
- Competitive medical, dental, and vision benefits after 60 days
- Retirement savings plan with company match
- Paid parental leave and generous paid time off programs
- On-campus fitness programs and meal delivery services
- Comprehensive health, wellbeing, financial wellness, and childcare benefits
- Opportunities for growth and advancement
Additional Perks- Employee assistance program with 24/7 legal, financial, and counseling support
- Employee discount marketplace with thousands of savings options
- Flexible Gym membership
- Employee resource groups, including VetConnect and the Women's Committee
