Full Job Description
We are looking for an experienced individual who has detailed functional knowledge and understanding of rental properties to help with the management of our portfolio of over 26K homes. The VP of field Services will be responsible for leading teams which oversee residential re-habitation projects and occupied maintenance work orders. We are looking for an individual that has expertise in identifying and executing repairs necessary to bring the properties to company standards, and create a safe and enjoyable habitat for prospective tenants. Your key objective is to ensure your regions meets the company's and departments KPI's.
The Role: This position includes, but is not limited to, the following responsibilities:
- The VP of Field Services is responsible for the overall performance of all regions, which is measured but not limited to, Time, Cost, Quality, and resident experience
- Ensuring your teams are performing timely inspections that meets agreed timeline standards, and company property standards. May also need to perform inspections from time to time.
- Perform revisions to scopes by coordinating with the Asset Management Team prior to approval
- Ensuring maintenance field technicians are completing on average 4 to 5 work orders per day
- Work with Fleet Management and Supply Chain for maintenance tech inventory
- Make recommendations on engaging and terminating vendors and contractors to use on each project or job by working with supervisor and vendor procurement teams.
- Coordinate with supply chain and vendor procurement teams to ensure regions have set vendor capacity in areas as needed.
- Ensure employees, vendors and contractors are held accountable for quality, completeness, and timely work.
- Property condition management - Ensuring each team/employee performs specific repair and/or securing work such as rekeying of properties within the required timeframe.
- Daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned properties
- Driving teams to reduce the need for change orders by effectively training employees, and vendors on property standards to be identified during the initial property scope/inspection
- Ensuring the renovations are on track and will meet deadlines by holding staff and vendors accountable for documenting the rehab process including "before" and "after" photos, and timestamped descriptive notes
- Responsible for the quality outcome of renovated assets, and move-in success rate within set region
- Overseeing and driving lean and efficient employee capacity by working with management on projected forecasted acquisitions month over month
- Perform weekly/monthly team meetings to align on prior performance, upcoming items, and areas of opportunity
- Provide accurate weekly and monthly rehab completion projections, and in house completed maintenance work orders to management
- Utilizing the construction and maintenance centralized administrative teams for support; property onboarding, inspection creation/field assignment, utility related items, maintenance work order assignement
Qualifications and Experience
- HS Diploma required with College Degree preferred
- 5 - 10 years of residential construction, property inspection experience with vocational/technical school a plus
- Demonstrated ability to create and manage budgets and to negotiate contracts
- Deep knowledge of local and national building/property management codes
- 5+ years of excellent leadership and management skills with a focus on customer service
- Ability to effectively manage and execute on multiple activities in a fast-paced work environment
- Strong interpersonal, oral and written communication and reading skills
- General knowledge of plumbing, electrical, mechanical, and HVAC
- Strong organizational and time-management skills for both self and others to consistently meet goals and deadlines while maintaining quality
- Computer Skills including proficiency with Microsoft Outlook and Excel
- Must have a current and valid driver's license
- Proactive, self-directed, and highly motivated
Additional Information:
- This role routinely uses standard office equipment and computers.
- This role requires travel to our properties across multiple regions and may be physically demanding. Physical demands representative of requirements to successfully perform the essential functions of this job include the ability to perform duties such as the following for prolonged periods:
- unassisted lifting up to 50 pounds,
- bending, walking, kneeling, stretching
- work on step ladders and/or extension ladders up to 30 feet,
- work in confined spaces, indoors and outdoors in all climates including unclean environments with fumes, dust, and poor ventilation
- It is expected that all duties are performed in a safe manner
- Duties, responsibilities, and activities may change at any time.
- Days of work are Monday through Friday with occasional evening and weekend hours as job duties demand.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.