THE OPPORTUNITYThe Vice President, Credit Operations & Transformation serves as a key leader within Credit Operations, responsible for advancing operational excellence, process transformation, data governance, reporting, and cross-functional initiatives that strengthen the credit lifecycle, operational controls, and data quality. The role partners closely with Credit Administration, Portfolio Management, Enterprise Data, Technology, Risk Management, Finance, and Data Governance to ensure accuracy, consistency, integrity, and usability of credit and loan data across the organization.
In addition to supporting operational reporting and process improvements, this position serves as the Primary Loan Data Steward for Credit Operations, providing functional guidance and coordination of required stewardship activities across operational teams and providing leadership for data quality, data governance, data ownership, and regulatory data management initiatives. The role acts as the key business liaison between Credit Operations and the Enterprise Data Governance and Enterprise Data organizations, helping establish and maintain a strong data management culture across the bank. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU'LL MAKE A DIFFERENCEData Governance & Stewardship- Serve as the Primary Loan Data Steward for Credit Operations to the Enterprise Data Governance organization, ensuring business priorities, operational requirements, and data risks are appropriately represented in governance forums and decision-making processes.
- Lead and coordinate Data Stewardship activities across lending products, operational functions, and systems, providing functional guidance to other Credit Operations data stewards as necessary in alignment with enterprise data governance frameworks, policies, standards, and best practices.
- Partner with Data Governance, Enterprise Data, Technology, Finance, Risk, Credit Administration, Portfolio Management, system owners, and business stakeholders to improve data quality, lineage, controls, transparency, and usability across credit and loan servicing platforms.
- Support enterprise data governance processes related to Key Data Elements, including processes supporting business glossaries, capture of required metadata, identification of authoritative sources, data owners, data quality controls, and report requirements.
- Develop, coordinate, and operationalize stewardship practices within Credit Operations, including escalation paths, issue management practices, and quality expectations for KDEs in accordance with enterprise policies and standards.
- Coordinate the identification, prioritization, root-cause analysis, escalation, remediation, and closure of data quality issues impacting loan systems, regulatory reporting, operational processes, and downstream data consumers.
- Ensure operational data requirements are considered during system implementations, process redesign efforts, core banking enhancements, and data transformation initiatives supporting the credit lifecycle.
- Monitor data quality performance metrics and provide transparency into data risks, remediation progress, stewardship activities, and governance outcomes through management and executive-level reporting.
Credit Platform Optimization & Transformation- Support the ongoing optimization and consolidation of the nCino platform, including initiatives to migrate multiple nCino environments into a unified operating environment.
- Analyze and document business processes across the entire credit lifecycle, including origination, underwriting, approval, documentation, booking, monitoring, modification, renewal, covenant compliance, and portfolio management activities.
- Partner with teams across the Credit lifecycle organization to identify process gaps, redundancies, and opportunities for automation and standardization.
- Translate business requirements into scalable workflow, data, and reporting solutions that enhance operational efficiency, strengthen controls, and improve the user experience.
- Support the design, testing, implementation, and adoption of new nCino functionality, ensuring alignment with enterprise data strategies and regulatory requirements.
- Monitor key performance indicators and operational metrics to measure the effectiveness of implemented improvements and identify future optimization opportunities.
Operational Data Management- Support initiatives that strengthen data integrity, reconciliation controls, exception management, and operational data quality across loan origination, servicing, credit administration, and portfolio management processes.
- Lead audit, compliance, and regulatory activities related to data governance, operational controls, and data quality management.
- Collaborate with business and technology teams to establish sustainable controls that improve confidence in credit and loan data used for risk management, portfolio monitoring, regulatory reporting, and executive decision-making.
- Drive the identification and resolution of data quality and reconciliation issues, coordinating root-cause analysis, remediation, and preventative controls to reduce recurring exceptions and manual intervention.
- Follow all established policies and procedures.
- Perform other duties and projects as assigned.
WHAT YOU'LL BRING- Bachelor's Degree in finance, accounting, business administration, data management, or a related field, or equivalent relevant professional experience.
- 7+ years of experience in commercial lending, credit operations, credit risk, loan operations, data management, or related financial services functions.
- 5+ years of experience leading complex cross-functional initiatives, programs, or teams.
- Strong knowledge of commercial credit products, credit lifecycle processes, loan data, operational controls, and reporting.
- Demonstrated experience supporting data quality, operational controls, process improvement, and/or data governance initiatives.
- Strong analytical and problem-solving capabilities with the ability to translate complex operational and data issues into actionable business solutions.
- Excellent executive communication, stakeholder management, and cross-functional leadership skills.
- Strong working knowledge of data analysis, reporting, and business intelligence tools, with the ability to translate data into actionable operational and management insights.
- Demonstrated ability to lead organizational change, process transformation, and large-scale initiatives.
- Strong understanding of operational risk, controls, and governance principles.
- Experience as a Data Steward, Lead Data Steward, Data Domain Owner, or similar data governance leadership role.
- Working knowledge of enterprise data governance and data management frameworks and best practices, including data quality management, metadata management, data lineage, business glossaries, and data stewardship practices.
- Experience supporting regulatory, audit, risk management, and data governance programs within a banking environment.
- Experience translating business requirements into scalable process, workflow, data, reporting, and technology solutions.
- Familiarity with loan servicing, commercial lending, core banking systems, and enterprise data platforms such as FIS IBS, CLS, nCino, Salesforce, Snowflake, and Azure.
- Familiarity with business intelligence and analytical tools, including Power BI, Tableau, SQL, or similar technologies.
- High school diploma or equivalent required.
HOW WE'LL SUPPORT YOU- Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
- Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
- Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
- Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
- Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGEThe base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
