This position is supervisory and has direct reports. This role is responsible for the overall management of an assigned Loan Operations function within Situs Asset Management (SAM) and will oversee daily operations for our clients’ portfolios of commercial real estate loans. This individual has a team of direct reports who will require ongoing mentoring, training, and regular review of assigned portfolios to ensure an equitable distribution of work among the staff based upon experience levels, complexity of portfolios and timing of requirements. This position involves a high level of interaction and communication between management, SAM staff as well as clients and various 3rd parties. Essential Job Functions: • Monitor workflow to ensure staff is adequately utilized • Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries • Train new team members • Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed • Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard) • Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.) • Review and approve procedures related to operations as assigned by senior management • Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties • Periodically evaluate resources to ensure that specific goals and deadlines are achievable • Perform QC on completed product and communicate results to team members • Stay abreast of changes in industry standards • This position supervises others • Such other activities as may be assigned by your manager Qualifications/ Requirements: • Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience • Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent. • 5 - 7 years’ experience in commercial real estate, cash management, loan servicing, escrow management • High comfort level with use of various industry related software systems • Ability to work with Excel performing VLOOKUP, pivot and other functions to understand and reconcile data • Ability to multitask • Strong attention to detail and accuracy • Strong communication skills (written and oral) • Strong analytical abilities, good judgment, strategic and process thinking • High degree of professionalism • Ability to work as a team player • Pro-active approach to problem recognition and resolution • Strong leadership skills • Ability to manage direct reports • Responsibilities occasionally may require an adjusted work schedule, working more than a traditional 8-hour day, and working evening/weekend hours to meet deadlines #LI-MS1 Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $100,000.00 - $145,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.