3-5 years in account or relationship management, or consultative sales
Background in managing contract renewals and negotiations
Proven ability to drive upsell and cross-sell revenue
Experience with mid-sized to large B2B clients
Strong executive presence with C-level relationship-building skills
Comfortable with in-person client meetings
Proactive and accountable commercial mindset
Responsibilities
Manage a portfolio of long-term client accounts
Lead negotiations for contracts, pricing, and renewals
Increase account growth through upsell and cross-sell opportunities
Engage clients through in-person and virtual meetings
Identify and onboard new users within existing clients
Develop growth strategies and revenue plans with leadership
Monitor usage trends to prevent client churn
Act as the main contact for escalated client issues
Benefits
15 PTO days plus sick leave and holidays
Comprehensive medical, dental, and vision insurance
401(k) matching up to 10% of contributions
Commuter benefits and corporate discounts
Access to professional development via LinkedIn Learning
Social perks like happy hours and summer Fridays
Participation in a corporate athletic league
Full Job Description
Overview:
Guidepoint is seeking qualified candidates for a VP, Account Executive - Client Service on the Institutional Client Service team This person will promote our subscription-based research service to various business units within existing clients (hedge funds, mutual funds, private equity etc.), in order to grow overall usage.
This is a Hybrid position in our New York City office.
What You'll Do:
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross-sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high-level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
What You Have:
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Comfortable conducting in-person client meetings
Commercially minded, proactive, and highly accountable
AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
What We Offer:
The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for a yearly bonus based on performance.
You will also be eligible for the following benefits:
15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, "Summer Fridays", and free snacks and beverages in the office
Year-round corporate athletic league
#LI-AA1
#LI-HYBRID
Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Compensation
$100,000-$120,000 USD
About Guidepoint Global, Llc
Guidepoint is a leading expert network firm that connects business decision-makers with experts across various industries. The company offers a range of services, including primary research, diligence, and advisory services. Guidepoint has a global presence, with offices in the United States, Europe, and Asia.
