Hands-on expertise with CUCM, Unity Connection, and related technologies.
Experience with upgrading Cisco UC systems and managing virtualized environments.
Strong knowledge of DISA STIG compliance and DoD cybersecurity practices.
Ability to troubleshoot UC issues in distributed networks.
Familiarity with network monitoring tools like RTMT and SolarWinds.
Responsibilities
Support Cisco UC platforms across varying network environments.
Monitor and optimize UC system performance and reliability.
Manage upgrades and migrations of UC infrastructure.
Ensure cybersecurity compliance and remediation of vulnerabilities.
Provision and configure telephony devices and systems.
Develop documentation for system operations and designs.
Collaborate with cross-functional teams to resolve complex issues.
Benefits
Comprehensive medical, dental, and vision plans available.
401(k) plan with discretionary match and profit sharing.
Generous Paid Time Off: 15 days annually, unlimited after 5 years.
11 paid holidays plus a 5-day carryover allowance.
Education reimbursement for professional development and training.
Employee assistance program for mental and financial well-being.
Company-paid life and disability insurance benefits.
Full Job Description
Position Summary
We are seeking a highly skilled VoIP Engineer to design, implement, secure, and support enterprise-grade voice and collaboration systems across geographically dispersed environments. The ideal candidate will bring extensive experience managing large-scale Cisco Unified Communications infrastructures, ensuring secure, reliable, and high-performing voice and video services in support of mission-critical operations for federal and defense customers.
Key Responsibilities
Provide engineering and administrative support for Cisco Unified Communications Manager (CUCM), Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.
Monitor, maintain, and optimize UC systems for availability, performance, and reliability using tools such as RTMT and SolarWinds.
Perform upgrades, migrations, and patching of UC infrastructure, including Cisco UCS servers, VG450 gateways, and VMware virtualized environments.
Apply DISA STIGs, remediate ACAS scan findings, and maintain compliance with DoD cybersecurity standards.
Support provisioning, deployment, and configuration of telephony devices, including developing BAT files, custom templates, and automated workflows.
Develop and maintain comprehensive documentation including system design guides, installation manuals, service policies, and operational procedures.
Collaborate with network, cybersecurity, and infrastructure teams to troubleshoot and resolve complex UC issues and escalate support needs as appropriate.
Conduct site surveys, develop as-built documentation, and recommend design changes to improve performance, scalability, and security.
Support users and stakeholders through Tier II/III troubleshooting, training, and end-user documentation.
Participate in planning and deployment of new UC services and technologies and contribute to strategic roadmap development.
Required Qualifications
7+ years of experience administering and engineering Cisco Unified Communications platforms in enterprise or DoD environments.
Cisco Certified Network Associate (CCNA)
Hands-on experience with CUCM, Unity Connection, Expressways, SIP, QoS, and VG series gateways.
Experience upgrading and migrating Cisco UC systems, including UCS servers and virtualized environments (VMware ESXi).
Strong understanding of DISA STIG compliance, IA controls, and security best practices in DoD networks.
Proven ability to troubleshoot complex UC and collaboration issues in geographically distributed networks.
Familiarity with network monitoring tools such as RTMT and SolarWinds.
Strong technical documentation skills.
Clearance
Active DoD Security Clearance required upon start.
Preferred Qualifications
Bachelor's degree in IT, Engineering, or a related field.
Advanced Cisco certifications (CCNP).
Experience supporting VoSIP environments or SIPRNet voice deployments.
Experience with Tandberg video conferencing systems and enterprise video deployments.
Work Location
In-office and on-site required in Falls Church, VA.
Compensation
Salary based on senior-level experience and relevant qualifications: $110,000 - $180,000
Benefits
PEAKE offers a comprehensive benefits package designed to support your overall well-being:
Medical, Dental & Vision plans through CareFirst
401(k) Retirement Plan with discretionary match, profit sharing, and 3% safe harbor contribution
Paid Time Off: 15 days annually; Unlimited PTO after 5 years
11 Paid Holidays plus 5-day carryover allowance
Education Reimbursement We believe in growing our people. PEAKE supports ongoing professional development through certification programs, industry training, and continuing education
Employee Assistance Program (EAP) offering mental health, financial, and family care support
