VMO Business Partner

Job Description

Working closely with procurement colleagues, service owners, financial partners, and other key stakeholders, this role manages a portfolio of IT vendors; leads negotiations and contract activities; ensures performance-to-contract; and advances vendor management excellence across the university.

The VMO Business Partner reports to the Director, IT Vendor Management & Operations.

You'll Succeed in This Role Because You Are...

• A natural relationship-builder who thrives in a collaborative, fast-paced environment
• Strategic and analytical, able to balance long-term planning with near-term priorities
• Curious, adaptable, and committed to continuous learning
• Highly ethical, accountable, and service-oriented
• Proactive in identifying opportunities for improvement, cost optimization, and innovation

Job-Specific Responsibilities

Vendor & Contract Management

• Lead and support negotiations for complex IT agreements, including:
  Software License Agreements, SaaS Agreements, SLAs, Statements of Work, and Professional Services Agreements
• Structure, draft, and review contracts to ensure favorable pricing, strong terms, and risk mitigation
• Serve as Harvard's representative in discussions with external vendors regarding terms, conditions, and performance
• Ensure conformance with university policies and compliance requirements by partnering with:
  Strategic Procurement, OGC, Risk Management & Audit Services, Financial Administration, Information Security, Digital Accessibility, and other SMEs
• Maintain accurate vendor documentation, contract records, SLAs, KPIs, and performance dashboards

Portfolio & Relationship Management

• Manage a portfolio of assigned IT vendors, acting as the primary relationship owner
• Conduct regular business reviews with vendors to evaluate performance, resolve issues, and align on future objectives
• Monitor performance-to-contract, address service gaps, escalate issues, and drive vendor accountability
• Identify and showcase opportunities for vendor-driven innovation and value creation

Financial & Performance Analysis

• Support finance team in financial and operational analytics related to vendor spend, performance trends, SLA compliance, risks, and cost-saving opportunities
• Support finance team in analyzing purchasing patterns and develop category-level insights to support strategic decisions
• Support cost-reduction initiatives and evaluate alternative sourcing or solution options

Stakeholder Collaboration & Strategy

• Collaborate closely with service owners, business partners, and technical teams to understand needs and align vendor support
• Participate in defining and implementing HUIT's enterprise-wide vendor management strategy
• Lead and contribute to VMO-driven initiatives, process improvements, and standardization efforts across HUIT
• Promote the adoption of vendor management best practices across the university

Other Responsibilities

• Stay current on emerging technologies, vendor capabilities, market trends, and contracting models
• Provide mentoring or guidance to colleagues (more explicitly for Senior role)
• Abide by the Harvard University IT Code of Conduct

Qualifications

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Bachelor's degree or equivalent experience
• Minimum 7+ years of relevant vendor management, procurement, IT contracting, or related experience

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

Strong negotiation, influencing, and vendor relationship-building skills

• Working knowledge of IT products, services, infrastructure, software, cloud technologies, and licensing structures
• Experience with SaaS, cloud contracting, data security, and compliance topics
• Proficient with Microsoft Office; strong analytical and Excel skills
• Experience using ITSM tools, procurement systems, contracting tools, or analytics platforms
• Ability to manage multiple priorities, lead projects, and operate in a complex, decentralized environment
• High degree of integrity, professionalism, and communication skills
• MBA, Master's degree, or CPSM certification a plus

Additional Information

• Hybrid - Onsite as needed with advance notice
  • The hire must live in a commutable state: ME, MA, NH, or RI
• Working Conditions: Onsite work is performed in an office setting
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education
• Other Information:
  Please provide a cover letter and resume as one document with your application.
  This position has an 180-day orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.