VIP Host | CASA NEOS

Riviera Dining Group

• $80K — $90K *
Miami, FL 33186In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years experience in high-volume elevated dining restaurants in major metropolitan areas.
  • Proficient in online booking platforms such as OpenTable, Resy, and Seven Rooms.
  • Detail-oriented with strong communication, written, and interpersonal skills.
  • State-compliant food handling certificate required.
  • Knowledge of computer applications, specifically Excel and Windows.
  • Ability to multi-task effectively and work as a team player.
  • Leadership qualities that foster a cooperative work environment.

Responsibilities

  • Attract and build relationships with new VIP clientele.
  • Engage with local restaurants and clubs to enhance venue offerings.
  • Maintain strong relationships with hotel and restaurant management.
  • Ensure accurate hosting of VIP guests and manage their experience.
  • Oversee and update the VIP guest database regularly.
  • Participate in venue management and assist with pre-shift meetings.
  • Provide personalized and attentive service to enhance guest satisfaction.

Benefits

  • Opportunity to work in a fast-paced and prestigious environment.
  • Engagement with a diverse clientele, including celebrities and influential guests.
  • Collaborative culture with experienced hospitality professionals.
  • Potential for career advancement within the organization.
  • Hands-on experience with high-level customer service in hospitality.
Full Job Description
$80,000 - $90,000 a year Summary: VIP Hosts are responsible for managing and leading the Oversight of VIP clientele, development of private event contacts, concierge, celebrity and guests of international renown, database management, inventory of menu supplies, supply purchases and guest satisfaction are paramount priorities RESPONSIBILITIES:
  • Attract new VIPs to our venues.
  • Go out and visit restaurants and clubs happening around us
  • Keep relations with the management of hotels and other restaurants/night club
  • Maintain current VIP guest database
  • Make sure VIP guests are correctly hosted
  • Work hand in hand with the venues management
  • Assist with the restaurant pre-shift meeting
  • Accompany VIP outside our venues when necessary
  • Knows and acknowledges all VIPs by name.
  • Provide a warm and welcoming atmosphere, attentive, detailed, friendly and courteous service
  • Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition
  • Positively handle guests requests and accept feedback with grace and humility
  • Understand the market and surrounding areas (i.e.restaurants, businesses, hotels).
Requirements/Qualifications:
  • A minimum of 3-5years of experience in high volume elevated dining restaurant in a major metropolitan market.
  • Experienced with online booking platforms such as OpenTable,Resy, Seven Rooms.
  • Must be detail oriented and possess effective communication and written skills.
  • State complaint food handling certificate
  • Must have computer knowledge (Excel, Windows, etc.)
  • Ability to multi-task.
  • Must be a team player and possess strong leadership abilities.
  • Self-motivated and performance driven.
  • Professionalism and courtesy.
  • Remain in stationary position for up to 8 hours throughout work shift.
  • Be able to reach, bend, stoop and frequentlylift upto 50 pounds.
  • Punctuality and regular and reliable attendance.
  • Effective communication, written and interpersonal skills.
  • Time management skills.
  • Compute basic arithmetic.
  • Ability to comprehend and follow recipes.
  • Maintain confidentiality of company information and recipe data
Physical Demands And Work Environment:
  • General office assignments-(typing), which lends itself to repetitive motion.
  • Sitting in a stationary position for several hours within the day.
The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management's right to assign or reassign tasks, duties, or responsibilities to this job at any time.

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