Digital Consultants seeks a
Video Production Applications Systems Administrator to support the U.S. Department of State Bureau of Global Public Affairs, Office of Video Production. The administrator serves as a subject matter expert coordinating live production, creative teams, and IT infrastructure; supports pre- and post-production application ecosystems; and provides high-touch desk-side and remote technical support, primarily in macOS environments. The administrator ensures interoperability between on-premises editing and cloud infrastructure, manages application releases and patching, enforces Department cybersecurity requirements, and serves as a first responder to network outages, coordinating with the Engineering unit to restore operations.
Duties to include:- Provide direct desk-side and remote technical support to video editors, producers, and creative staff using macOS workstations.
- Diagnose and resolve incidents involving Adobe Creative Cloud (Premiere Pro, After Effects, Photoshop, and Audition), Frame.io integration, Maxon plugins, Google Workspace, Splashtop remote access, and producer/editor media workflows.
- Administer accounts and user permissions across GPA platforms, including Active Directory, Adobe Creative Cloud, Maxon, network-attached storage (NAS) connectivity, and specialized tools with limited user access.
- Manage workstation image deployments, application installations, plugin configurations, and driver updates for high-performance video editing and rendering environments.
- Test software updates and hardware modifications before production deployment; maintain a test environment that replicates current and proposed configurations.
- Respond promptly to trouble tickets during regular and surge operational periods to protect broadcast and post-production continuity.
- Oversee routine maintenance, operating system patching, licensing, and updates for NAS servers and production local area network (LAN) components.
- Maintain hostnames, device certificates, and network connectivity between local editing systems and cloud storage services.
- Support Network Engineering activities, including device naming conventions, static and Dynamic Host Configuration Protocol (DHCP) IP addressing, and connectivity for printers, scanners, and camera accessories; apply Open Systems Interconnection (OSI) model knowledge at Layers 1-4.
- Apply production asset management practices for tracking, organizing, versioning, and archiving frequently changing digital media assets.
- Maintain configuration records and asset tags for GPA Video equipment; enter equipment, location, and assigned-user information in CheqRoom.
- Maintain uninterruptible power supplies (UPS), including battery replacement, full-unit replacement, and scheduled equipment disposition.
- Ensure local and cloud systems comply with Department of State IT security directives, vulnerability remediation requirements, and cloud computing policies, including 5 FAM 1100.
- Research, test, and implement emerging media tools, scripts, automated workflows, and software subscriptions not yet deployed in production.
- Advise Video Office leadership on technology investments, hardware replacement decisions, and infrastructure planning.
- Provide emergency live-broadcast and high-priority operational support, including overnight, weekend, and other surge periods as required.
- Produce and maintain system architecture diagrams as required for the Engineering Lead and an updated/refined table of applications as required for the Contracting Officer's Representative (COR).
- Prepare monthly issue trends analysis reports for the Engineering Lead; deliver technical presentations and staff training for editors, producers, and technical personnel as required.
- Provide monthly project status input to the COR no later than 15 days following the reporting month, as specified in the prime-provided position description.
Requirements
- Clearance: Moderate Risk Public Trust or DOD Secret Clearance
- Certifications: Relevant industry certifications are a plus.
- Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
- Experience: Minimum 3-5 years of dedicated experience in Windows, Linux, and macOS computer systems administration, desktop technology support, and specialized video application support.
- Technical and Platform Expertise:
- macOS Environment: Expert-level desktop administration and troubleshooting for Apple macOS hardware and operating systems in a professional media network environment.
- Application Ecosystem: Working knowledge/familiarity with Adobe Creative Cloud applications, Frame.io review/approval tools, Google Workspace, and broadcast asset management tools.
- Cloud & Storage Systems: Hands-on experience with cloud-based architectures, Amazon Web Services (AWS S3, EC2 instances), and active directory federation.
- Networking & Security: Practical knowledge of network firewalls, VLAN configurations, SSL/device certificates, and IT security compliance protocols.
- Leadership and Communication: Strong leadership and teamwork; ability and willingness to train and mentor editors, producers, and junior technical staff; exceptional verbal and written communication skills to explain technical workflows to creative staff and government stakeholders.
- Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.
Compensation and Benefits: The salary range for this position is $115,000 - $125,000
The company offers the following benefits to permanent, full-time employees
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
