Job DescriptionWe're seeking a future team member for the role of
Vice President, Technology Service Desk/On-Site Support to join our Engineering team. This role is located in NY/NJ.
In this role, you'll make an impact in the following ways:- Lead the Technology Service Desk and On-Site Support teams by demonstrating expertise in managing production services, ensuring timely and effective resolution of technology issues
- Develop and implement strategic initiatives to enhance service delivery, focusing on continuous improvement and alignment with BNY's strategic goals
- Collaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service delivery
- Ensure compliance with industry best practices and regulatory requirements, maintaining a high standard of operational integrity
To be successful in this role, we're seeking the following:- Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant industry certifications such as ITIL, HDI, or equivalent are preferred. **EXPERIENCE:** Typically 6-8+ years of experience.
- Strong leadership and team management skills, with a focus on fostering a collaborative and high-performing work environment
- Excellent problem-solving and analytical skills, with the ability to identify and implement effective solutions in a timely manner
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team members
- Relevant industry certifications such as ITIL, HDI, or equivalent are preferred
- People Leadership requirement: Mentor and guide team members, fostering a culture of growth and professional development within the service desk and on-site support teams
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
