Design & implement comprehensive ServiceNow integrated solutions by understanding problems, goals and technical requirements; review and translate customer use cases into detailed technical requirements.
Work closely with the ScienceLogic Demand Generation team to develop and execute integrated marketing campaigns, go-to-market strategies and marketing programs that drive demand for products aimed at targeted markets and audiences.
Work closely with customer's technical and management staff and act as subject matter expert for ScienceLogic products; use and create knowledgebase articles based on field incidents, and/or common or critical issues.
Build and maintain highly scalable Python processes for the purpose of data collection, manipulation, data pruning, trending and analytics, etc; review and correct and/or delegate resolution of defects.
Troubleshoot and resolve issues in our dev, test and production environments; work with Continuous Integration/Configuration platforms and tools to automate infrastructure provisioning and deployment flow.