Job PurposeReporting to the Chief Learning and Product Officer, the Vice President, Serviceswill serve as the general manager of Great Minds' services product line. Great ideas only become great classrooms when the people leading them are supported well. Great Minds services, professional learning and coaching, are how that happens: long-haul partnership that helps teachers and district leaders rise to ambitious curriculum, in classrooms every week and in strategic conversations with leadership every month. The Vice President, Services will be the general manager of that work, owning the strategy, quality, and performance of our services so every district gets support that is rigorous, human, and built to last.
This will lead more than 200 facilitators and coaches along with a services operations team that ensures the right resourcing to meet district and teacher needs. In addition, this will work across Research, Learning, Sales and Marketing to connect services to stronger implementation and student outcomes.
Responsibilities- Own the services portfolio and its market fit:
- In partnership with the Chief Learning and Product Officer and the leadership team of the Learning and Product team, set the strategy for the services product line, including which offerings Great Minds should develop, improve, scale, or retire and how to scale across our diverse market.
- Define the right mix of free and paid support, and of digital, virtual, and in-person services.
- Determine which needs can be met through scalable foundational support and where customers need paid expertise, coaching, or more intensive partnership.
- Use customer needs, implementation evidence, field feedback, and service performance to identify gaps in the portfolio and opportunities for new offerings.
- Partner with Research & Content to develop service content that is instructionally strong, practical for educators, and suited to each offering's purpose and format.
- Partner with Sales & Marketing to define the value, audience, positioning, and sales guidance for each offering. Ensure customer commitments match what Great Minds can deliver well.
- Partner with the VP of Product to build an integrated product offering that provides direct and real-time training and support aligned to our instructional vision and training approach.
- Partner with Finance and Revenue Operations on pricing, cost to serve, revenue, and margin, making deliberate choices about where to standardize and where to provide more tailored support.
- Deliver excellent professional learning:
- Establish clear standards for high-quality professional learning, including the knowledge and practices participants should take back to their schools and classrooms.
- Define and monitor measures of delivery quality, participant learning and application, and contribution to implementation progress.
- Create a model for national consistency and regional stewardship, specifying where content and delivery should be common and where adaptation to local context is valuable.
- Use observation, participant feedback, and implementation evidence to identify variation in quality and improve offerings and delivery.
- Build and develop the delivery workforce:
- Lead the strategy for selecting, onboarding, certifying, developing, and managing over 200 full-time and part-time facilitators and coaches.
- Ensure the workforce has the product, instructional, facilitation, and learning expertise required by Great Minds' evolving implementation approach.
- Develop leaders who can observe delivery, give useful feedback, and strengthen the performance of their teams.
- Oversee operations and scale:
- Lead the Service Operations function and hold it accountable for reliable staffing, scheduling, deployment, capacity planning, utilization, systems, and service economics.
- Work with the Service Operations leader to match workforce capacity to demand, protect delivery quality as volume grows, and improve the efficiency and reliability of fulfillment.
- Build service models, content, workforce practices, and operating systems that can scale without losing the elements that make services effective.
- Connect services to implementation and outcomes:
- Partner with Success to ensure services address customer goals, context, and implementation needs.
- Ensure evidence from facilitators and coaches informs customer support, portfolio decisions, and Great Minds' broader understanding of implementation.
- Partner with Research to assess whether services produce the intended changes in educator knowledge, practice, and implementation, and use those findings to improve the portfolio.
Requirements- 12+ years of professional experience with 7+ years of leadership experience in K-12 professional learning, coaching, or education services, including responsibility for the quality and performance of a delivery team
- Strong understanding of district leadership: how leaders set priorities, make purchasing decisions, manage implementation, and judge whether a service has solved a meaningful problem
- Ability to set a services strategy, identify market needs, and translate those needs into offerings that are instructionally strong, commercially viable, and practical to deliver at scale
- Experience working closely with Sales and Marketing to shape offerings, communicate their value, support the sales process, and make commitments that delivery teams can fulfill
- Ability to lead through other leaders while maintaining clear standards for facilitation, coaching, and customer experience
- Comfort using customer feedback, field evidence, and financial and operational data to make portfolio decisions and improve service quality
- Strong cross-functional judgment and the ability to work effectively with Product, Research, Success, Sales, Marketing, Finance, and Operations
Required EducationBachelor's degree
StatusFull-time
LocationRemote
The expected base salary range for this position is $225,000-$254,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
