EXL Service

Vice President Sales Support (Payment Integrity)

EXL Service$176K — $250K *
US-AnywhereRemote in United States
Healthcare
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in presales, business development, RFPs, or consulting in healthcare or technology-led services
  • 5-7 years experience in Payment Integrity (PI) with clinical audits, claim reviews, subrogation exposure
  • Deep understanding of US healthcare payer ecosystem including CMS, Medicare, and Medicaid
  • Proven track record in solving complex client problems and crafting tailored proposals
  • Strong skills in leading high-stakes client dialogues and defending solution integrity
  • Robust knowledge of commercial models and deal structures within IT outsourcing
  • Demonstrated ability to lead and mentor cross-functional teams.

Responsibilities

  • Lead the end-to-end presales lifecycle for large PI opportunities and proposals
  • Collaborate with teams to create customized solutions with strong value propositions
  • Develop competitive pricing and engagement models aligned with business goals
  • Drive solution storytelling through presentations and client narratives
  • Lead executive-level conversations as the trusted voice during sales cycles
  • Identify growth opportunities in existing accounts and strategize market expansion
  • Monitor market trends to refine value propositions and maintain competitive edge.

Benefits

  • Comprehensive healthcare coverage
  • Retirement savings plan with matching contributions
  • Generous paid time off and holiday schedule
  • Employee development programs and training opportunities
  • Flexible work arrangements and remote work options
Full Job Description
JOB DESCRIPTION

The executive will architect differentiated solution strategies, lead executive level client engagements, and craft compelling value propositions that address complex business challenges for healthcare payers. The VP will play a critical role in expanding wallet share across existing clientele, securing new logos, enhancing win rates, and positioning EXL as a preferred partner through compelling value propositions and consultative, executive-level storytelling.

 


JOB RESPONSIBILITIES

Presales Excellence & Solution Development

  • Lead & oversee the end-to-end presales lifecycle for large-scale PI opportunities & complex proactive & reactive proposals. Elevate the presales function to ensure best in class proposal quality. 
  • Anchor deal design & collaborate with cross-functional teams -delivery, account, sales, technology, operations, finance & leadership to develop customized solutions with compelling value propositions
  • Lead the development of competitive pricing strategies, commercial models, deal estimates, & engagement models that align with business objectives and maximize customer value.
  • Provide thought leadership & drive solution storytelling, client presentations, demos and pursuit narratives that strengthen market positioning and improve win rates 
  • Partner with account, delivery & sales teams to identify pain points, map organizational capabilities, and shape early-stage client conversations.

Client Engagement & presentations

  • Lead client conversations, serving as the trusted domain expert & the "voice of the solution" during sales cycles & deliver compelling, executive-level solution presentations to C-suite and senior client leadership
  • Conduct due diligence in existing accounts, identify potential growth opportunities, and assist in developing client strategies to expand market share and increase revenue.
  • Adeptly handle real-time, rigorous client Q&A, confidently defending solution design, pricing assumptions, and operational methodologies

Market Growth & Strategic positioning

  • Drive increased win rates, capture new logos, and expand wallet share within the existing client base
  • Continuously monitor healthcare payer and payment integrity market trends to continuously refine existing value propositions and position EXL's competitive advantages 
  • Infuse sophisticated corporate and domain-specific storytelling into all market collateral, pitch decks, and client touchpoints.

JOB QUALIFICATIONS
  • 15+ years of experience in leading presales, business development, RFPs, consulting or solutioning within healthcare, analytics, or technology-led services
  • 5–7 years of experience within PI, including exposure to areas - clinical audits, claim reviews, subrogation etc.
  • Deep knowledge of US healthcare US payer business, LOB, CMS, Medicare, Medicaid, etc.
  • Demonstrated ability to understand client problems, solve complex business problems, and develop solutions /proposals that fulfill client needs
  • Demonstrated ability to anchor high-stakes client conversations, presentations and defend solutions 
  • Strong understanding of commercial models & deal constructs in IT outsourcing business.
  • Entrepreneurial drive and comfort working in ambiguous, quickly changing environments

Education:

  • Master’s degree in business administration, Economics, Finance, or engineering. 
  • Bachelor’s degree in business administration, Economics, IT, or engineering.

Proven ability to build, mentor, and lead high-performing, cross-functional teams.

Salary Range:  $176,000 - $250,000

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

 

 

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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