JP Morgan Chase & Co.

Vice President, Product Manager - AI Platform

JP Morgan Chase & Co. • $160K — $200K *
Jersey City, NJ 07305In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in product management or related field
  • Advanced understanding of product development, design, and data analytics
  • Experience leading product life cycle activities from discovery to value management
  • Familiarity with AI and agentic products, particularly LLMs and NLU
  • Hands-on experience using AI tools for productivity enhancement
  • Strong analytical skills for evaluating AI systems and performance metrics
  • Proven success in agile development and delivering new product features
  • Excellent communication and stakeholder management skills
  • Ability to thrive in a fast-paced, ambiguous environment.

Responsibilities

  • Develop product strategy and vision focused on customer value
  • Conduct market research to identify customer needs for the product roadmap
  • Manage and prioritize the product backlog in alignment with strategic goals
  • Track key success metrics related to product performance and quality
  • Oversee end-to-end product delivery processes with cross-team collaboration
  • Ensure delivery of requirements and address production issues promptly
  • Collaborate with technology and analytics partners to enhance platform capabilities
  • Implement quality evaluation frameworks for ongoing platform performance monitoring
  • Influence stakeholders and promote the adoption of agentic technologies.

Benefits

  • Access to innovative and industry-leading financial products
  • Opportunity to work with cutting-edge technology in AI and digital solutions
  • Collaborative environment fostering creativity and professional development
  • Engagement in a dynamic team dedicated to transforming customer experiences
  • Focus on security, customer control, and privacy principles in product offerings.
Full Job Description
Job Description

As a Product Manager in Digital Assistance, you will help build the agentic platform that powers Chase's Digital Self-Service products for consumer banking customers. Serving as the foundation of the overall system, this platform provides the reusable components that enable teams to build, onboard, and scale agentic experiences with speed, quality, and consistency.

Job responsibilities

  • Develops a product strategy and product vision that delivers value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Own end-to-end delivery and execution for the platform, driving prioritized roadmap initiatives and planning and prioritizing the backlog of the supporting scrum teams to align with the product vision - partnering with Agility and PMO as required to coordinate delivery across teams
  • Own accountability for requirements delivery from start to finish, including in-production performance, stepping in as needed for issue triage and remediation to ensure consistent production quality. Manage time and workload effectively to support a healthy backlog of requirements, and attend and contribute to all scrum/agile ceremonies
  • Help build the agentic platform that serves as the foundation of Chase's Digital Self-Service products, partnering closely with technology and analytics stakeholders throughout the process
  • Maintain strong control practices by defining and applying evaluation and quality frameworks that validate platform and agent performance on an ongoing basis
  • Shape product strategy and vision for the platform, acting as a thought leader who influences stakeholders across the enterprise and champions the adoption of agentic capabilities


Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Demonstrated experience with, or a working understanding of, AI and agentic products/platforms, including foundational concepts such as LLMs and NLU
  • Hands-on experience using LLMs and AI-powered tools to drive personal and team productivity, with a strong instinct for where AI can be applied to solve problems
  • Familiarity with evaluating and instrumenting AI systems, including strong analytical skills to measure quality and performance for non-deterministic, agent-driven experiences
  • Proven track record of delivery and new product feature creation through agile product development and the software delivery lifecycle
  • Strong stakeholder management and interpersonal skills, with strategic thinking, thought leadership, and the ability to influence and align cross-functional partners
  • A bias for action and comfort operating in ambiguity - takes initiative, moves quickly, and thrives in a dynamic, fast-evolving environment
  • Excellent written and oral communication skills


Preferred qualifications, capabilities, and skills

  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Understanding of agentic patterns such as orchestration, tool use, multi-step reasoning, and human-in-the-loop design, with an appreciation for balancing autonomy and guardrails
  • Awareness of Responsible AI principles - safety, fairness, and governance - and comfort delivering AI products within a regulated environment
  • Experience delivering or driving:
  • Automation, such as automated test-case generation and closed-loop feedback mechanisms to continuously improve agent quality
  • Data instrumentation - the logging, telemetry, and metrics that enable agentic systems to be measured and improved over time
  • Outcome-driven and self-motivated, with a willingness to experiment, learn quickly, and thrive in an emerging, start-up-like environment


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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