MasterCard

Vice President, Product - AI Center of Excellence

MasterCard$245K — $391K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in product management for enterprise platforms, preferably AI or cloud-based.
  • Deep understanding of generative AI, LLMs, and AI risk management.
  • Experience in regulated industries like finance or healthcare is a must.
  • Strong capability to translate technical features into strategic product narratives and roadmaps.
  • Exceptional communication skills to engage with diverse executive stakeholders through storytelling.
  • Familiarity with defining product success metrics, including OKRs and KPIs.
  • Technical fluency with cloud services, APIs, and CI/CD processes.

Responsibilities

  • Define and manage a multi-year product strategy for the AI platform.
  • Create a roadmap to support the full lifecycle of AI agent development and deployment.
  • Collaborate with cross-functional teams to align AI priorities with business strategy.
  • Translate emerging AI technologies into practical enterprise applications and capabilities.
  • Oversee the governance and operational path for AI from ideation to production deployment.
  • Develop AI tools and frameworks to ensure teams can create and monitor quality agents effectively.
  • Drive internal adoption of the platform through ongoing training and enablement resources.

Benefits

  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement plan with company matching.
  • Flexible work arrangements including remote work options.
  • Generous paid vacation and personal leave policies.
  • Professional development opportunities and training programs.
Full Job Description
Title and Summary

Vice President, Product - AI Center of Excellence

Role Overview
We are seeking a Vice President, AI Product Management to lead product strategy and execution for the company's enterprise AI platform capabilities, including the Agent Factory control plane, agent development lifecycle, LLM enablement, evaluation frameworks, and governed AI build patterns.
This leader will own the product vision, roadmap, and operating model for enabling internal teams to design, build, evaluate, deploy, monitor, and scale trusted AI agents across the enterprise. The role will manage a small team of Product Managers and Product Managers-Technical responsible for the platform capabilities that make AI agent development safe, reusable, observable, and production-ready.

The ideal candidate has experience building enterprise platforms, developer platforms, AI/ML products, data platforms, or cloud-native infrastructure products in a regulated or highly governed environment. They should be comfortable operating at the intersection of product strategy, technical architecture, data governance, risk management, and commercial value creation.

Key Responsibilities:
-Product Strategy & Roadmap
oDefine and own the multi-year product strategy for the company's Agent Factory and broader AI platform capabilities.
oCreate a product roadmap that supports experimentation, agent build, certification, deployment, monitoring, and commercialization at scale.
oPartner with engineering, architecture, data, security, legal, compliance, risk, and business teams to align AI platform priorities to enterprise strategy.
oTranslate emerging AI capabilities, including LLMs, agents, RAG, tool use, memory, evaluation harnesses, and multi-agent orchestration, into practical enterprise product capabilities.
oPrioritize platform investments based on business value, reuse potential, technical feasibility, risk, cost, and customer adoption.

-Agent Factory Control Plane Ownership
oOwn the product direction for the Agent Factory control plane, including:
• Agent registry
• Agent lifecycle management
• Intake and approval workflows
• Risk tiering
• Model gateway
• Prompt registry
• Tool registry
• Evaluation and certification workflows
• Agent deployment governance
• Observability and audit evidence
• FinOps and value measurement
oEnsure the control plane provides a consistent, governed path from agent idea to production deployment.
oPartner with engineering to ensure the control plane integrates with AWS, Databricks, PCF/on-prem environments, enterprise identity, access controls, data governance, and observability systems.

-AI Build & Agent Enablement
oLead the product strategy for AI build capabilities that enable teams to create high-quality agents and LLM-powered applications.
oSupport platform capabilities such as:
• Agent Studio / builder experience
• Prompt playgrounds
• Agent templates
• LLM model access
• RAG patterns
• Tool-calling frameworks
• Agent evaluation harnesses
• Guardrails
• Human-in-the-loop workflows
• Runtime deployment patterns
• Reusable agent components
oEstablish standard patterns for building agents across data discovery, customer support, engineering productivity, fraud/risk, sales enablement, finance, operations, and internal knowledge workflows.
oEnsure product teams can safely experiment with agents in sandbox environments while maintaining a clear path to certified production deployment.

-Governance, Risk & Compliance
oEmbed responsible AI, data governance, privacy, security, and compliance requirements into the product lifecycle.
oPartner with legal, privacy, security, compliance, risk, and audit teams to define practical controls for production AI agents.
oEnsure every production agent has a named owner, risk classification, approved data sources, approved tools, evaluation evidence, telemetry, and a support model.
oDefine approval gates and production-readiness criteria based on agent autonomy, data sensitivity, tool access, regulatory exposure, and business impact.
oDrive consistency across AI governance, model governance, data governance, and enterprise access-control policies.

-Customer Adoption & Commercialization
oDrive adoption of the Agent Factory across internal product, engineering, data, and business teams.
oCreate product experiences, onboarding guides, documentation, templates, and enablement programs that make it easier for teams to build agents through the platform.
oDevelop metrics to track usage, adoption, reuse, quality, cost, risk, and business value.
oSupport the evolution of the Agent Factory from internal platform capability to commercializable AI product foundation.
oPartner with business and product teams to identify AI agent capabilities that can be embedded into customer-facing products, partner solutions, or monetizable services.

Required Qualifications
-Experience owning enterprise-scale platforms, internal developer platforms, AI/ML platforms, data platforms, cloud platforms, workflow platforms, or governed technology products.
-Strong understanding of generative AI, LLMs, AI agents, RAG, prompt management, model evaluation, tool use, and enterprise AI risk considerations.
-Experience working in regulated, security-conscious, or highly governed environments such as financial services, payments, banking, insurance, healthcare, or large enterprise technology.
-Ability to translate complex technical capabilities into clear product strategy, roadmaps, executive narratives, and customer-facing value propositions.
-Strong executive communication skills with the ability to influence senior leaders across product, engineering, data, security, risk, compliance, legal, and business functions.
-Experience defining product metrics, OKRs, adoption goals, platform KPIs, and business value measures.
-Strong technical fluency with cloud, APIs, platform architecture, data governance, identity/access management, observability, and CI/CD concepts.

Pay Ranges
New York City, New York: $245,000 - $391,000 USD

About MasterCard

Transactis transforms traditional paper billing and payment processing by enabling businesses of all sizes to replace paper bills, statements, invoices, payments and documents with more efficient digital alternatives. Transactis goes to market exclusively with resellers—financial institutions, technology companies, printers and business process outsourcers—to provide their customers with secure, configurable, white-label, industry-leading SaaS solutions. More than a technology provider to resellers, Transactis is a full-service business partner, delivering a broad and deep suite of sales, marketing, technical and operational support, empowering resellers to more successfully serve their clients. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis’ investors include ff Venture Capital, MacAndrews & Forbes, Metamorphic Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo.

MasterCard Careers

Joining MasterCard offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a global leader in payment solutions, MasterCard is at the forefront of the digital economy, driving transformation in the fintech sector.

Work You’ll Do

At MasterCard, your work impacts the global economy. Our team is dedicated to shaping the future of commerce with advanced payment technologies and robust security measures. By joining our team, you will collaborate with some of the brightest minds in technology and business, contributing to projects that enhance how people pay and get paid across the world.

Innovate and Lead

MasterCard is synonymous with innovation. We encourage our professionals to lead with creativity and vision, supported by our substantial investments in technology and research. Our leadership in the digital payments space is not just about technology, but also about the innovative minds that drive our company forward.

Grow Your Career

Career growth at MasterCard is dynamic and rewarding. With a plethora of job opportunities ranging from internships to executive positions, your potential for advancement is limitless. Our commitment to professional development is evident through comprehensive leadership and diversity training programs that prepare you for the next steps in your career.

Be Part of Our Diverse Team

Diversity and inclusion are the bedrock of our company culture. MasterCard’s global team is rich in diverse perspectives, and we believe this is key to our innovation. By joining us, you become part of a culture that values every individual’s unique background and experiences.

Benefits and Culture

MasterCard is committed to supporting our employees’ well-being both inside and outside of work. Our benefits package is designed to enhance your life and help you build a rewarding career. From health and wellness programs to flexible working arrangements, we ensure that our team members are well taken care of.

Explore Job Opportunities

Whether you’re starting out with an internship or seeking a leadership role, MasterCard offers positions that challenge your skills and push you towards personal and professional achievements. Our hiring process is thorough, ensuring that we match the right talent to the right roles.

Networking and Professional Development

Networking at MasterCard goes beyond connecting with colleagues; it involves engaging with industry leaders and innovators who are shaping the future of commerce. Our employees have access to a wide range of networking events, workshops, and seminars that enhance their skills and career trajectories.

Join Our Team

Search open positions that match your skills and interests on the MasterCard Careers page. We are looking for passionate, curious, and innovative team players who are ready to make a difference in the world of digital payments.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. MasterCard is not just a company; it’s a place where you can shape your future and the future of commerce worldwide.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a position at MasterCard. Discover the exciting and rewarding opportunities that await you in a career at one of the world’s leading financial technology companies.

MasterCard Jobs and Careers

Empower your professional journey with MasterCard, where innovation, leadership, and growth come together to create transformative career experiences. Join us and make your mark in the evolving landscape of digital payments.
Learn more about MasterCard
Size
24,000 employees
Market Cap
$330.8 billion
Industry
Net Income
$6.4 billion
Founded
1966
5 Year Trend
+11.9%
Revenue
$15.3 billion
NASDAQ

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