Office Location: Barrie, ON (This role does not provide remote or hybrid work).
Position Overview
The Vice President of Operations is responsible for providing strategic and operational leadership across the organization, ensuring the efficient, compliant, and profitable execution of the company's day-to-day operations. This role will develop and execute operational strategies, lead cross-functional teams, optimize processes and performance, and build scalable operations that support the company's continued growth and profitability.
The successful candidate will be a strategic, results-driven leader with a demonstrated track record of scaling operations, improving financial and operational performance, developing high-performing teams, and delivering measurable business results.
Key Responsibilities of a Vice President of Operations
- Develop and execute operational strategies that support the company's growth, profitability, and long-term objectives.
- Lead and align operational departments, including Originations, Collections, and Recovery, while driving collaboration across cross-functional teams and initiatives.
- Establish, monitor, and optimize key performance indicators, including funding volume, turnaround times, conversion, documentation accuracy, productivity, service levels, operating costs, and portfolio performance.
- Drive operational and portfolio profitability through effective management of delinquency, collections, recoveries, net credit losses, chargebacks, fraud, and other key risk factors.
- Identify and implement process improvements, automation, technology, and best practices to improve efficiency, scalability, and overall performance.
- Oversee operational budgets, costs, financial performance, and resource allocation to ensure efficient and profitable operations.
- Maintain strong relationships with dealers, vendors, and business partners while ensuring high levels of dealer and customer service, satisfaction, and retention.
- Ensure compliance with applicable laws, regulations, company policies, and internal operational controls, while proactively identifying and mitigating operational, credit, fraud, and compliance risks.
- Analyze operational and portfolio performance data, providing regular reporting, insights, and strategic recommendations to the President and senior leadership.
- Lead, develop, coach, and retain high-performing operational leaders and teams, fostering accountability, continuous improvement, and a results-driven culture.
- Partner with the President and senior leadership to develop and execute data-driven strategies that deliver measurable improvements in operational performance, portfolio quality, and overall profitability.
Requirements of a Vice President of Operations
- Post-secondary education in Business Administration, Finance, Operations Management, or a related field, or an equivalent combination of education and senior-level experience.
- 10+ years of progressive operational leadership experience, with significant experience in a senior management or executive leadership role.
- Experience leading multiple departments and managing cross-functional teams.
- Proven experience developing and executing operational strategies that improve efficiency, scalability, and overall business performance.
- Strong understanding of financial performance, budgeting, and operational metrics.
- Experience working in a highly regulated or compliance-driven environment.
- Advanced proficiency with Microsoft Office, particularly Excel and data analysis tools.
Qualifications of a Vice President of Operations
- Experience in automotive finance, consumer lending, financial services, or a similar industry is strongly preferred.
- Demonstrated success leading operational growth and driving measurable improvements in performance and profitability.
- Strong leadership skills with the ability to develop high-performing teams and foster accountability.
- Strong understanding of operational risk, internal controls, and fraud prevention.
- Excellent strategic thinking, problem-solving, communication, and decision-making skills.
Compensation of a Vice President of Operations
- $100,000 annual base salary
- Comprehensive Benefits Package including health and dental coverage
- Employee Assistance Program (EAP) for mental health and wellness support
- Bonusly, employee recognition and rewards platform
Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity, Account Resolution, Automotive Finance Industry
