Bachelor's degree in business, finance, or healthcare administration required.
Master's degree in healthcare administration or business management preferred.
Minimum of 10 years of multicommunity leadership experience in the senior living industry.
Proficiency with Microsoft Office and ability to learn new applications.
Experience with senior living financial and sales reporting software, preferably Yardi.
Responsibilities
Oversee operational performance of communities within the assigned region.
Collaborate with senior management to establish strategic operating goals.
Partner with the CFO to drive annual community budgets and adjust as necessary.
Communicate strategic goals effectively across field management teams.
Identify trends impacting outcomes and implement corrective practices.
Evaluate performance through analysis of data and metrics.
Ensure services meet high standards and comply with regulations.
Benefits
401K with safe harbor match
Perks at Work - discounted pricing on purchases
Holiday Pay including a Floating Holiday
Generous PTO that rolls over year over year
Employee Assistance Program
Paycheck Advances
Healthcare options
Financial Hardship Programs
Compassionate Leave
PTO Cashout Option
Full Job Description
Are you an experienced senior living operations leader with a passion for driving excellence, supporting community teams, and ensuring highquality service for residents? Do you thrive in a strategic, fastpaced environment where leadership, coaching, and operational oversight are key to success? Join our team as the Vice President of Operations. In this role, you will oversee the operational performance of communities within your assigned region, guide executive directors, support strategic planning, and uphold our mission of providing exceptional service to seniors.
Benefits Include:
401K with safe harbor match
Perks at Work - discounted pricing on purchases
Holiday Pay including a Floating Holiday
Generous PTO that rolls over year over year
Employee Assistance Program
Paycheck Advances
Healthcare options
Financial Hardship Programs
Compassionate Leave
PTO Cashout Option
Essential Duties and Responsibilities
Provide direct daytoday oversight of operations and management for communities within the assigned region.
Collaborate with senior management to provide operational guidance, establish strategic operating goals, and develop strategies to achieve them.
Partner with the CFO to drive annual community budgets, develop operating and capital budget guidelines, and implement necessary adjustments.
Ensure strategic goals are communicated clearly and implemented effectively across field management teams.
Identify trends or fluctuations impacting outcomes and implement corrective practices to improve performance.
Ensure all direct reports and executive directors are fully informed of operational objectives.
Evaluate performance by analyzing and interpreting data and metrics.
Collaborate with the Senior Leadership team on key planning initiatives.
Monitor and assess individual performance, providing coaching, feedback, development opportunities, and performance management.
Establish annual team and individual goals aligned with organizational objectives.
Ensure all policies and procedures comply with state, local, and federal regulations.
Ensure all services meet the highest standards and align with industry best practices.
Demonstrate understanding of compliance and ethics program policies and procedures.
Complete all mandatory compliance, HIPAA, and regulatory training as required.
Positively contribute to the company's culture, energy, and growth.
Serve as a member of the corporate emergency response team.
Maintain a professional appearance and personal hygiene per company policies.
Demonstrate knowledge of and sensitivity to the needs of the aging population.
Perform other duties as assigned.
Additional Role Expectations
Develop strategic plans for growth and demonstrate commitment to the organization's mission and core values.
Promote employee engagement and superior customer service.
Foster cooperation, teamwork, and open communication across corporate and community teams.
Communicate effectively with the COO, SVP, subordinates, and customers.
Direct workflow, assess performance, and assign duties appropriately.
Analyze and resolve problems at both strategic and functional levels.
Delegate assignments based on skill capability and regulatory compliance.
Lead teams effectively, demonstrating compassion, gratitude, and support for others.
Operate and maintain assigned equipment, supplies, inventory, and property according to established procedures.
Minimum Requirements
Bachelor's degree in business, finance, or healthcare administration required.
Master's degree in healthcare administration or business management preferred.
Minimum of 10 years of multicommunity leadership experience in the senior living industry.
Proficiency with Microsoft Office and ability to learn new applications.
Experience with senior living financial and sales reporting software, preferably Yardi.
Strong communication, leadership, and planning skills.
Strong oral and written communication skills.
Organized, detailoriented, and professional demeanor.
Flexible with changing priorities and able to communicate diplomatically.
Flexible availability regarding hours, shifts, and days.
