Position SummaryA senior executive leader responsible for the overall performance, growth, and strategic direction of a multi-customer division generating over $20 M + in annual revenue. This role has full profit and loss (P&L) ownership and leads operations across approximately 10+ facilities with more than 1,500+ employees, supporting both domestic and global customers.
This role is accountable for operational excellence, financial performance, customer satisfaction, talent development, and strategic growth. This leader serves as a key executive interface with major customers, internal leadership, and external partners, while also supporting business development and long-term strategic initiatives.
Key Responsibilities - P&L and Financial Leadership- Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.
- Develop and execute annual operating plans, budgets, and long-range financial forecasts.
- Drive disciplined financial governance, KPI management, and continuous improvement initiatives.
- Ensure strong controls, compliance, and risk management across all locations.
Operational Leadership- Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.
- Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.
- Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).
- Partner with functional leaders to align execution with strategy.
Customer and Executive Relationship Management- Serve as the executive sponsor for key customer accounts, including global and strategic customers.
- Build and maintain strong, trusted relationships with customer executives and decision-makers.
- Lead executive-level customer reviews, contract discussions, and issue resolution.
- Drive KPI performance and service delivery excellence across all customers and facilities.
Strategy and Business Development- Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.
- Support contract renewals, expansions, and new program launches.
- Contribute to corporate strategy development and translate objectives into executable plans.
Leadership and Talent Development- Lead, mentor, and develop a high-performing leadership team across multiple sites.
- Build succession plans and leadership pipelines.
- Foster a culture of accountability, engagement, and continuous improvement.
QualificationsExperience:
- 15+ years of progressive leadership experience, including senior executive or general management roles.
- Proven success managing large, multi-site operations with P&L ownership.
Education:
- Bachelor's degree required; MBA or advanced degree preferred.
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!
