Description
Job Responsibilities
- Work closely with fellow Vice Presidents to instill core corporate values in our Regional Directors and ensure strict adherence to corporate functions.
- Form and maintain strong relationships with the Board of Directors across all managed properties.
- Partner closely with the Regional President to emphasize the critical importance of business relationships with our properties.
- Exercise full responsibility and discretion to handle all employee and client situations, including management challenges and contract renewals.
- Hold all managers strictly accountable for their duties and actions.
- Oversee all financial considerations between our properties and the company.
- Ensure that quality products and services are seamlessly delivered from Regional Directors to on-site managers and ultimately to our customers.
- Ensure that company ancillary services are actively offered by Regional Directors to their properties.
- Maintain availability for any and all situations within our management entity to support the FirstService Support System.
- Make all necessary decisions to promote FirstService Residential and uphold the highest business practices.
- Instill ethics, integrity, teamwork, and strong business acumen in all Regional Directors.
Essential Duties
Ensure Client Retention
- Identify the person(s) holding primary authority.
- Periodically contact key decision-makers to measure staff success and troubleshoot for improvements.
- Negotiate terms, conditions, and fees within established parameters to incorporate into contracts.
- Build robust relationships with clients to generate client references and new business referrals.
- Spearhead contract execution, collection on company billings, and monitoring of the "watch-list."
Develop Team / Business Unit
- Create and maintain a business unit plan featuring growth projections, staff development objectives, and competitive financial goals.
- Develop staff career growth plans encompassing recruitment, retention, training, performance evaluation, and promotions.
- Troubleshoot for weak managers and identify trainability or replacement opportunities.
- Build staff understanding and capability in promoting ancillary services to clients.
- Ensure staff effectively utilize Connect tools to monitor Regional Director and Community Association Manager performance.
- Review and troubleshoot staffing requirements, personnel costs, and overtime via Change of Status and timesheets.
- Conduct monthly manager meetings highlighting staff development goals, addressing client issues, and planning for future needs.
Coordinate Intra-Company Services
- Build strong relationships with department heads across intra-company services.
- Coordinate and monitor service performance and assess potential impacts on contracts (e.g., Talent Acquisition, Human Resources, Safety, Association Accounting, Front Desk Operations, IT).
- Identify and advise on any threats to core business where intra-company services need improvement.
Maintain FirstService Residential Image in Community
- Participate in various community organizations to actively promote FirstService Residential.
- Promote company values by participating in volunteer opportunities.
- Perform other duties as required.
Additional Duties
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
- Perform or assist with operations as required to maintain workflow and meet schedules; notify supervision of unusual equipment or operating problems.
- Participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain awareness of regulatory guidelines and policies.
- Ensure all safety precautions are strictly followed while performing work.
- Follow all policies and Standard Operating Procedures as instructed by management.
- Perform a range of special projects, tasks, and related duties as assigned.
Supervisory Responsibilities
Directly or indirectly supervise Regional Directors, Community Association Managers, and Supervisors.
Education & Experience
- Bachelor's degree (B.A. or B.S.) in Business or a related field from a four-year college or university, or an equivalent combination of education and experience.
Knowledge, Skills & Proficiencies
- Strong management, interpersonal, analytical, organizational, and customer service principles and practices.
- Strong proficiency in Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to read reports and computer monitors, communicate effectively with coworkers and clients, and operate office systems.
- Physical ability to open file drawers, operate office machinery, move between departments, and attend meetings.
- Comfortable with repetitive motion (keyboarding and mousing) and periods of sitting or standing.
Tools & Equipment Used
Computer and peripherals, standard and customized software applications, and general office equipment.
Physical Requirements & Working Environment
The physical demands described here represent those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedules are subject to change based on business needs.
Travel
Work involves frequent travel to properties and/or client sites.
Disclaimer
The information provided in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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