14-18 years of client services experience in healthcare marketing or pharmaceutical advertising agencies.
Proven ability to lead multi-disciplinary account teams across complex portfolios.
Demonstrated expertise in healthcare marketing strategy, including brand launch and omnichannel program development.
Strong leadership skills with experience in mentoring account professionals.
Track record of contributions to new business development and expanding client relationships.
Responsibilities
Lead and oversee account management for major client relationships.
Build and mentor a team focused on client success and retention.
Partner with senior stakeholders to identify growth opportunities.
Establish service standards that reinforce client partnerships.
Drive innovation in client engagement and value delivery.
Benefits
Opportunities for professional development and mentorship.
Collaborative work environment focused on client success.
Access to industry thought leadership and emerging trends.
Potential for career advancement within the organization.
Full Job Description
About Our Client Services Craft
Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.
Job Description
What You'll Do
Lead and oversee account management for major client relationships, ensuring strategic alignment and seamless delivery.
Build and mentor a team of account and delivery professionals focused on client success and retention.
Partner with senior stakeholders to identify growth opportunities and expand Klick's role with key accounts.
Establish service standards and practices that reinforce client partnerships and drive meaningful outcomes.
Drive innovation in how Klick engages with and delivers value to clients.
Qualifications
Requirements
14-18 years of client services experience in a healthcare marketing or pharmaceutical advertising agency, with a track record of leading enterprise-level accounts and managing senior client relationships at the C-suite level
Proven ability to lead multi-disciplinary account teams across large, complex multi-brand or multi-indication portfolios, with experience managing account P&L, organic growth, and client retention
Demonstrated expertise in healthcare marketing strategy including brand launch, lifecycle management, HCP and DTC communications, and omnichannel program development
Strong leadership skills with experience developing and mentoring account directors, supervisors, and managers while fostering a high-performance, client-first culture across the account team
Track record of new business development contributions including pitch leadership, organic growth, and expanding agency relationships within existing client organizations
Desired
Track record of building and scaling client services, account management, or agency relationship management capabilities at an organizational level
Familiarity with project management and resource planning tools used in agency environments
Understanding of pharmaceutical brand planning cycles and agency service delivery models across integrated teams
Interest in industry thought leadership, emerging trends, and how innovation can drive competitive advantage
Additional Information
The base salary range for this position is between USD $200,000 - $260,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
#LI-AS1
About Klick Health
Klick Health is a digital health agency that specializes in creating digital solutions for healthcare companies. The company was founded in 1997 and is headquartered in Toronto, Canada. Klick Health's services include strategy, creative, technology, and analytics. The company has won numerous awards for its work in the healthcare industry.
