Business Overview: The NorthAmerican Application Support Settlements Stream owns the end-to-end support and continuous improvement of every settlement related application used by the U.S. and Canadian Prime Brokerage businessesCandidate Success Factors:Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:
- Results and Impact
- Able to influence peers and team.
- Demonstrates good judgement when making decisions of high complexity and impact.
- Exercise appropriate autonomy in the execution and delivery of work.
- Responsible for driving outcomes, which have meaningful effect on team or department.
- Leadership and Collaboration:
- Creates trust with colleagues.
- Acts in leadership capacity for projects, processes, or programs.
- Client, Customer and Stakeholder Focus:
- Able to build relationships with a mix of colleagues and clients.
- Interacts regularly with management and department leaders.
- Demonstrates the ability to influence stakeholders at the team level.
- Compliance Culture and Conduct:
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.
Responsibilities:- Direct daily triage, root-cause analysis, and resolution of incidents across Calypso, XSP, and all in-house settlement tools logged in ServiceNow.
- Ensure 2nd-line specialists receive clear, well-documented work-packages and that escalations follow the defined matrix.
- Conduct weekly post-mortems for high-impact incidents; drive corrective-action plans that reduce repeat occurrences.
- Perform regular SoD and EoD reviews and remediation. Ensure communication handover of issues between regions.
- Supervise daily break-reconciliation reviews, start-of-day, intraday, and end-of-day health checks on Calypso, XSP, and supporting in-house utilities.
- Own the regional monitoring framework (Autosys, custom scripts, Dynatrace dashboards) and continuously improve alerting and automation.
- Identify repetitive support tasks across the settlement stack and develop Shell/Python/SQL scripts (or RPA bots) to automate monitoring, reconciliation, and batch-job validation.
- Track and report efficiency gains (time, cost, error reduction).
- Serve as NA's primary liaison with the Global Settlement-Support Team.
- Coordinate ticket, job-schedule, and change hand-offs with EMEA and APAC support centers for Calypso, XSP, and all proprietary tools.
- Participate in global governance forums (Incident Review Board, Change Advisory Board).
- Produce weekly/monthly KPI dashboards (availability, incident trends, MTTR, automation coverage) for senior leadership.
- Maintain up-to-date SOPs, run-books, and knowledge-base articles in ServiceNow and internal wikis for each platform.
- Lead quarterly training sessions for NA support staff and key business users.
Minimum Required Qualifications:- SQL writing, tuning, and extracting settlement data.
Unix/Linux shell scripting, job-scheduling, OS-level troubleshooting.
- Calypso workflow configuration, settlement processing, engine-log analysis, scheduled tasks, Calypso Objects, and Task Station troubleshooting.
- Familiarity with in-house settlement utilities (data feeds, enrichment tools, reconciliation engines).
- Proven experience with ServiceNow (incident/problem management) and Jira.
- Ability to translate complex business requirements into clear functional specifications and to present findings to senior stakeholders across regions.
Preferred Qualifications:- Hands on experience administering users, groups, and ACLs across multiple settlement platforms.
- Understanding of U.S. domestic settlement (DTC/Bonny) and international settlement via SWIFT for equities, ETFs, fixed income, and wire transfers. Knowledge of CASS regulatory requirements..
- Familiarity with software development life cycle, change management controls, and audit/compliance frameworks (SOX, PCI DSS).
- Experience with Autosys, Control M, or comparable enterprise schedulers used to drive settlement batch jobs.
- Experience with monitoring platforms (Splunk, Dynatrace, Nagios, or similar).
- Anticipates future settlement-application needs and aligns NA initiatives with global objectives.
- Drives thorough root-cause analysis and implements permanent fixes, reducing repeat incidents.
- Influences cross-functional, global teams without direct authority; builds consensus and trust.
- Maintains rigorous documentation, controls, and regulatory compliance across all platforms.
FINRA Registrations Required: N/A
CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): SEC Security-Based Swap Dealer Associated Person:While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted.
The expected starting salary range for this position is between $145,000 to $195,000 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.
In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.
