What you'll buildStart with the client. We want to be able to pull up any Rocket client and see the whole picture: their loan, their home, what they've been looking at, who they've talked to and how it went. Today that can take a few systems and some guesswork. It shouldn't. Then go wider. Plenty of the people who'll need a mortgage in the next few years have never worked with Rocket. We want a book that includes them too, with enough detail to tell when something has changed in their life. Teams across Rocket will build on what you make, so it has to be reliable, easy to use and trusted.
At its core, it comes down to a simple question: would a client expect a homeownership platform to already know this?
This is a new role in a new area for the company. You'll start hands-on, as a player-coach, and build a flat team of senior individual contributors as the work grows.
About the role - Lead and mentor teams of digital product managers and leaders
- Use operational trends and organizational goals to develop strategic themes and objectives
- Collaborate with digital product management teams to align product strategies with overarching organizational goals
- Promote a culture of product success through analysis, data-driven experimentation, hypothesis testing, measurement and client satisfaction
- Lead the maturation of product management best practices and processes in the organization
- Identify roadblocks preventing success of strategic themes or objectives and work with appropriate stakeholders to resolve
- Drive trends and changes in the broader design, technology, business and regulatory landscapes
- Conduct organizational planning, using insights from leadership and partnering teams to inform decisions
- Develop short-, mid- and long-term key results with multiple teams and senior leaders to achieve objectives
- Collaborate with leadership to support team member onboarding and growth
- Identify, implement and drive adoption of best practices within the leadership community
About you - You've built products on big, messy data, and you've spent real time fixing the data itself
- You've worked through identity problems like matching records, resolving duplicates and handling missing or conflicting data
- You'll bring in external data and build strong relationships with data providers and partners, and keep it fresh for decisions at scale
- You care how other teams use what you build, and you go talk to them
- You'll bring data together to improve the client experience across touchpoints, and look past the first, easy wins to the next level of use cases
- You'd rather talk about what moved than about what shipped, and you'll promote a culture of analysis, data-driven experimentation, hypothesis testing and measurement
- You've hired and led product managers
- You'll identify roadblocks to the strategy and work with stakeholders across the business to resolve them
- You'll develop short-, mid- and long-term key results with multiple teams and senior leaders
- You'll collaborate with leadership to support team member onboarding and growth
What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
