About The RoleThe Contribution Accounting & Enrollment Leader is responsible for the strategic direction, operational oversight, and performance of the Contribution Accounting & Enrollment function within a multi-employer health and welfare fund administration environment. This role ensures the accurate and timely receipt, processing, reconciliation, posting, and reporting of employer hours files and contributions in accordance with collective bargaining agreements (CBAs), trust documents, eligibility rules, and regulatory requirements. The leader will oversee day-to-day operations while driving process improvement, operational scalability, reporting accuracy, and strong client/fund relationships. This individual will partner closely with Finance, Operations, Payroll Audit, Client Management, Compliance, and Technology teams to ensure seamless contribution processing and fund integrity. The ideal candidate is a strong operational leader who understands the complexities of union and multi-employer benefit administration, including receipt and processing of hours files and the receipt and processing of employer contributions, has experience managing high-volume contribution environments, and can balance service excellence with accountability and continuous improvement.
*This position is a fully remote role, with occasional travel required for client meetings and on-site engagement.Primary Responsibilities- Lead and develop the Contribution Accounting & Eligibility department, including managers, supervisors, and operational staff.
- Establish department goals, service standards, KPIs, and operational priorities aligned with organizational objectives.
- Build a culture focused on accountability, accuracy, responsiveness, and continuous improvement.
- Provide leadership visibility into operational performance, risks, trends, and opportunities.
- Drive strategic enhancements to workflows, automation, reporting, and employer contribution processes.
- Oversee the accurate and timely processing, reconciliation, and posting of employer hours files, eligibility lists and the related contributions across multiple union and multi-employer benefit funds.
- Ensure hours files, eligibility files, and contributions are processed in accordance with collective bargaining agreements, participation agreements, eligibility rules, and fund policies.
- Manage client specific Collections Policies, including delinquency identification, discrepancy resolution, employer follow-up, escalations and reporting.
- Partner with Payroll Audit and Client teams on contribution disputes, audits, shortages, and compliance concerns.
- Ensure operational readiness during peak contribution cycles and renewal periods.
- Serve as a senior operational point of contact for fund offices, trustees, labor representatives, employers, and internal stakeholders.
- Build strong relationships with clients by providing operational transparency, responsiveness, and proactive issue resolution.
- Participate in client meetings, operational reviews, and implementation discussions.
- Communicate complex operational and contribution and eligibility issues clearly to both technical and non-technical audiences.
- Ensure adherence to all applicable regulatory requirements, trust agreements, policies, and internal controls.
- Maintain strong audit readiness and support internal, external, and client audits.
- Monitor contribution and eligibility processes to identify operational risk, data integrity concerns, and compliance gaps.
- Develop and maintain departmental procedures, controls, and documentation.
- Oversee operational reporting related to contribution activity, delinquency trends, reconciliation status, employer activity, and fund performance.
- Utilize data and metrics to identify trends, improve efficiency, and support business decisions.
- Partner with Finance teams to ensure alignment between contribution activity and member eligibility.
- Identify and implement opportunities to improve operational efficiency, automation, reporting, and employer experience.
- Partner with IT and system teams on enhancements, integrations, and issue resolution.
- Support system conversions, client implementations, and operational transformation initiatives.
- Drive standardization and scalability across contribution accounting and eligibility operations.
Essential Qualifications- Bachelor's degree in Business, Finance, Accounting, Healthcare Administration, or related field preferred.
- 7+ years of progressive leadership experience in contribution accounting, eligibility, fund administration, healthcare operations, or related operational environments.
- Strong understanding of multi-employer health and welfare fund administration and union environments.
- Experience interpreting collective bargaining agreements (CBAs) and employer contribution requirements.
- Demonstrated success leading high-volume operational teams and driving process improvement.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and relationship management abilities.
- Experience working cross-functionally with Finance, Operations, Technology, Compliance, and Client teams.
- Advanced proficiency in operational reporting and systems management.
Preferred Experience- Experience within a TPA, Taft-Hartley, union, or multi-employer benefits environment.
- Knowledge of eligibility administration, payroll audits, delinquency processes, and employer contribution reconciliation.
- Experience with benefit administration platforms, workflow tools, and operational reporting systems.
- Proven ability to lead through growth, operational transformation, or organizational change.
