Base Pay Range:
$134,670.00 - $242,536.00
Job Description:
The Vice President, Clinical Technology and Integration for Nuvodia is a regular, Full-Time position.
The Opportunity
The business has strong technical talent, experienced operators, and a loyal national client base built over decades. The next stage of growth requires a different kind of leader at the operational level: someone who integrates people, process, and client relationships into a cohesive and scalable delivery model.
This VP, Clinical Technology & Integration role is fundamentally about integration and presence. The right candidate connects the dots between a highly capable internal team and the clinical clients who depend on them, ensuring delivery excellence, deepening client relationships, and building the operational infrastructure to support a growing portfolio. This person will be the steady hand inside the organization and the trusted face outside it.
Key Responsibilities
Client Relationship Management
- Serve as the senior operational point of contact for key client relationships, including physician practice administrators, department directors, CMOs, and CIOs.
- Build and sustain trusted, long-term partnerships with clients by demonstrating clinical fluency, operational reliability, and genuine investment in their outcomes.
- Lead client business reviews, escalation resolution, and strategic planning conversations with poise and authority.
- Translate client needs and clinical workflow challenges into actionable direction for internal technical and support teams.
- Develop and maintain client satisfaction programs, including feedback loops, performance reporting, and proactive outreach.
Operations and Service Delivery
- Own end-to-end service delivery across the managed application portfolio, including clinical imaging platforms, workflow systems, diagnostic viewing, voice recognition, image sharing, and worklist management.
- Ensure consistent, high-quality delivery against SLAs in a 24x7x365 operating environment serving clinical providers nationwide.
- Build and maintain operational processes, escalation frameworks, and quality assurance programs that scale with the business.
- Identify and eliminate delivery inefficiencies, reducing cost-to-serve without compromising service quality or clinical continuity.
- Maintain rigorous HIPAA compliance and data security standards across all managed application environments.
Team Leadership and Integration
- Lead, develop, and hold accountable a team of technical specialists, application managers, project leads, and client support staff.
- Serve as the integrating force between technical delivery teams, vendor partners, and client-facing functions that may operate with strong individual capability but limited cross-functional coordination.
- Build a culture of accountability, clinical awareness, and client-first thinking throughout the operations organization.
- Develop team members through coaching, structured feedback, and clear performance expectations.
- Build the management layer and operating rhythm needed to reduce CEO dependency on day-to-day operational decisions.
Vendor and Partner Management
- Manage relationships with clinical technology vendor partners across the managed application portfolio, ensuring contractual compliance, escalation resolution, and roadmap alignment.
- Serve as the internal advocate for clients in vendor conversations, pushing for product improvements, faster resolution, and favorable terms.
- Evaluate new vendor partnerships and emerging technologies that could strengthen the service portfolio or improve delivery efficiency.
Growth and Strategy Support
- Partner closely with the CEO on business unit strategy, including service line development, client expansion, and operational investment decisions.
- Support the sales and business development process by participating in prospect conversations, solution scoping, and implementation planning for new client engagements.
- Identify opportunities to expand services within existing client relationships and coordinate with the CEO to pursue them.
Advocacy:
- Treats all clients with dignity and respect
- Provides excellent customer service
- Conforms to Joint Commission and HIPAA regulations
- Complies with PHI (Protected Health Information)
Demonstrates the Nuvodia Core Values:
Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results
Qualifications
Required
- Meaningful clinical or operational experience in a healthcare setting with direct exposure to diagnostic or specialty workflows, whether inpatient or outpatient.
- Demonstrated ability to manage and develop operational teams in a services environment, including holding people accountable while maintaining a high-functioning culture.
- Exceptional client presence: the ability to walk into a room with physicians, practice administrators, or health system executives and earn credibility and trust quickly.
- Experience working with or alongside clinical technology platforms, hosted applications, or healthcare IT managed services.
- Strong integrator profile who thrives in environments where talent exists and can provide cross-functional coordination and operational structure as needed to be built or strengthened.
- Excellent written and verbal communication skills, with the ability to translate technical complexity into clinical and operational terms for non-technical audiences.
Preferred
- Direct experience in a diagnostic specialty setting, including but not limited to radiology, cardiology, oncology, pathology, or a related imaging-dependent clinical discipline.
- Familiarity with clinical imaging technology ecosystems, including PACS, clinical workflow management, diagnostic viewing, or related applications.
- Experience managing vendor relationships within a healthcare technology or managed services context.
- Background in a multi-site or national services delivery model serving distributed clinical clients.
Leadership Characteristics
- Integrator. Sees where the seams are between people, process, and client expectations, and closes them without drama.
- Poised. Equally composed in a clinical client escalation and a team performance conversation.
- Clinically curious. Genuinely interested in understanding how healthcare providers work and what makes their environments succeed or fail.
- Builder. Invests in structure, process, and people rather than relying on personal heroics to sustain performance.
- Reliable. The team and the clients both know what to expect and are rarely surprised.
- Direct. Communicates clearly, follows through consistently, and creates accountability without creating anxiety.
Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
