Job DescriptionVice President, OPS Client Service ManagerWe9re seeking a future team member for the role of
Vice President, OPS Client Service Manager to join our
Client Operations team. This role is located in
Lake Mary, FL.
In this role, you9ll make an impact in the following ways:- Lead client service and operational support activities for a portfolio of clients by fostering strong relationships, understanding client objectives, and ensuring exceptional service delivery.
- Develop and implement client service strategies by leveraging operational expertise, industry best practices, and performance metrics to enhance the client experience and improve service outcomes.
- Partner with cross-functional teams across operations, technology, and business functions to resolve complex client issues, streamline processes, and drive operational efficiency.
- Oversee client reporting and service delivery activities by ensuring the accuracy, timeliness, and quality of information provided to clients and key stakeholders.
- Monitor operational performance, identify process improvement opportunities, and implement solutions that enhance client satisfaction, reduce risk, and strengthen controls.
- Ensure compliance with regulatory requirements, internal policies, and operational standards while promoting a culture of accountability, risk awareness, and operational excellence.
To be successful in this role, we9re seeking the following:- Bachelor9s degree in business, Finance, or a related field, or the equivalent combination of education and experience required.
- Advanced degree or professional certification preferred.
- Typically, 7-12 years of experience in client operations, client service, financial services operations, or a related field.
- Strong client relationship management, communication, and stakeholder engagement skills with the ability to influence and collaborate across teams.
- Demonstrated leadership, analytical, and problem-solving skills with experience addressing complex operational and client service challenges.
- Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.
Here9s a few of our recent awards:- America9s Most Innovative Companies, Fortune, 2025
- World9s Most Admired Companies, Fortune, 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
