Job DescriptionAs a Business Resiliency Manager on the HR Business Resiliency team, you will report to the Global HR Business Resiliency Incident Management Lead and help lead HR incident management for the Americas. You will proactively engage HR stakeholders and firmwide partners to build strong working relationships, understand emerging risks, and support readiness before incidents occur. During an incident, you will coordinate response activities across HR and firmwide partners, support employee needs when required, assess evolving situations, and confidently guide stakeholders toward clear, timely decisions and actions.
In addition, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorganChase Firmwide Business Resiliency (FBR) Standards. You will partner with process owners to ensure effective, compliant plans are documented and tested so HR operations can continue with minimal impact during disruptive events.
This role requires a visible, proactive leader who can influence across teams, communicate with confidence, and foster accountability while maintaining constructive relationships. You will work across the organization to identify, communicate, and mitigate resiliency-related risks, while fostering an inclusive team environment that inspires trust and development.
Job Responsibilities- Maintain an alert posture for local, regional, and global crisis incidents identified and communicated by the Global Security Operations Center.
- Lead and coordinate HR end to end Incident Management process from monitor/invoke to completion of post incident reporting for HR Business Resiliency Plan activations, and support wider firm events that require employee-support functions.
- Proactively engage HR stakeholders and firmwide partners to understand business needs, identify emerging risks, clarify roles and expectations, and strengthen incident readiness.
- Provide concise, executive-level incident updates and lead post-incident reviews to capture lessons learned and strengthen incident-management practices.
- Build and maintain Business Resiliency expertise to support consistent program execution, provide confident direction to stakeholders, and develop knowledge of the supported HR functions.
- Lead and coordinate business participation in resiliency testing, as required by HR objectives and FBR Standards, including tabletop exercises and physical testing.
- Test and improve incident-management processes, practices, and tools with global partners to strengthen incident-management capabilities.
- Promote the resiliency program by communicating policy or system changes clearly and concisely and offering additional support as needed.
- Lead department-centric projects that build on your strengths or interests, develop new skills, and advance team objectives.
Required Qualifications, Capabilities, and Skills- Bachelor's degree or equivalent relevant professional experience.
- 7+ years of relevant experience in business resiliency and/or incident management.
- Detail-oriented, with strong project-management and organizational skills.
- Clear, concise verbal and written communication skills, including the ability to communicate with people at all levels of the organization.
- Ability to work effectively both independently and as part of a team.
- Demonstrated track record of meeting deadlines, delivering results, and taking accountability for an independent workload.
- Strong relationship-building and networking skills across firm functions and geographies, with the ability to expand influence, knowledge, and collaboration with senior leaders.
- Ability to promote continuous process improvement with a risk-and-controls mindset.
- Ability to handle pressure and lead or assist with crisis management when needed.
- Availability to support the business during disruptive events, including evenings, weekends, and holidays.
Preferred qualifications, capabilities and skills- Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
