Title: Vice President, Branch Operations
Department: Operations
Reports To: EVP, Operations/COO
Schedule: Varies
Location: Main Branch, Nonconnah
FLSA Status: Exempt
Responsibilities- Serve our members.
- Responsible for the daily and strategic operations of multiple branch locations and our E-Branch.
- Fulfill essential duties and responsibilities of each direct report. Direct reports include branch managers in the Memphis market, and the AVP- Remote Branches.
- Responsible for maintaining policies, procedures and reporting as it pertains to the department as well as budget accountability.
- Overall management of our E-Branch functions to include online banking platform, debit and credit card programs.
- Develop and maintain contacts within the FedEx community.
- Hold employees to high standards to include timely follow up with members, punctuality, attendance, positive attitude, policy and procedure compliance, member first philosophy and ensure accountability for these standards.
- Conduct regular one-on-one and team meetings for coaching, and communication of organizational direction and results.
- Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, confidentiality and professionalism with members, vendors, coworkers and management.
- Must have an excellent understanding of the CARE Service Standards and FedEx Employees Credit Association products and services.
- Responsible for developing and maintaining a member centric culture where employees are highly motivated, friendly and well trained for their position
- Regular collaboration with senior leadership regarding department performance and opportunities.
- Maintain regulatory compliance including Bank Secrecy Act for self and direct reports.
- Some travel is required.
- All other duties and responsibilities as assigned.
Qualifications- College degree or equivalent higher level management work experience required.
- At least seven years financial institution operations experience required, with working knowledge of rules and regulations.
- Five years of progressive and advanced supervisory experience of a staff of ten employees or higher required.
- Experience in a retail financial branch required.
- Experience in card processing preferred
- Experience in digital channels preferred.
- Lending experience preferred including underwriting.
- Must be accurate, detail orientated and be able to work within a team environment.
- Possession of NMLS number or ability to obtain one.
- Proven track record of coaching, mentoring and developing employees required.
- Strong computer skills are required, must be proficient in Microsoft Products.
- Excellent oral and written communication skills.
- Excellent problem-solving skills.
